Yousef Ayoub
Amman
Summary
Detail-oriented HR Operations Officer experienced in managing attendance records, addressing HR violations, and delivering administrative and legal support. Holds a degree in Tourism & Hotel Management and a certification in Entrepreneurship. Committed to streamlining HR processes and ensuring compliance to enhance operational efficiency.
Overview
5
5
years of professional experience
9
9
Certifications
Work History
HR Officer
EntoneYos Way College
Amman
09.2025 - 02.2026
- Managed full-cycle recruitment, streamlining sourcing, screening, hiring, onboarding, training, and employee separation to enhance talent acquisition process.
- Maintained accurate employee records in HR systems while addressing employee inquiries on benefits and company policies to ensure compliance and support employee needs.
- Resolved employee relations issues by implementing effective communication strategies, fostering a positive workplace environment.
- Ensured compliance with labor laws, organizational policies, and workplace safety regulations.
- Analyzed job descriptions to determine role requirements and qualifications.
Students Affairs Assistant Manager
EntoneYos Way school
Amman
12.2024 - 09.2025
- Increased student participation through diverse program offerings
- Created engaging programs to enrich overall student experience
- Provided academic guidance to students in need
- Resolved conflicts through effective communication techniques
- Managed daily operations and workflow within the school environment.
- Boosted brand visibility through targeted communication strategies
- Developed public relations strategies to promote business
- Provided administrative support for financial operations
Receptionist
Grand Talabay Resorts
Aqaba
05.2024 - 08.2024
- Grand Talabay Resorts: Gained hospitality experience, supporting team and managers, while building trust through honesty, dedication, and strong work ethic.
- Welcomed guests upon arrival, enhancing first impressions of Grand Talabay Hotels.
- Coordinated reservations and ensured accuracy of guest information records, streamlining check-in process.
- Managed multi-line phone system, directing calls efficiently to departments.
Tour Guide
Freelance
Istanbul
11.2023 - 03.2024
- Conducted personalized tours and crafted itineraries that brought history and culture to life, creating memorable experiences for clients.
- Led engaging tours showcasing local history and culture to diverse groups.
- Developed informative scripts tailored to various client interests and demographics.
- Managed logistics, including scheduling, transportation, and group coordination.
Translator
Freelance
Istanbul
04.2023 - 12.2023
Sales
Gizia Moda
Istanbul
12.2022 - 04.2023
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Created and maintained an effective sales tracking system to monitor progress and performance of sales goals.
- Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
- Managed transactions and assisted customers with product selection while maintaining a clean, organized sales area to enhance customer experience.
Training Manager
Al Razi Hotel
Istanbul
01.2021 - 01.2022
- Developed and delivered training programs for hospitality staff at Al Razi Hotel.
- Assessed training needs through surveys and feedback from hotel employees.
- Coordinated onboarding sessions for new hires to ensure smooth integration.
- Developed and implemented room sales strategies during 8-month training, engaging clients through persuasive communication and consistent support.
Education
Istanbul Aydin University - Tourism And Hotels Management
Istanbul Aydin University
Istanbul04-2024
Skills
- Onboarding processes
- Recruitment methods
- Human resources administration
- HR metrics analysis
- Employee engagement
- Succession strategies
- Leadership
- Problem Solving
- Time management
- Multitasking capacity
- Team collaboration
- Creativity
- Communication skills
- Active listening
Languages
English
Intermediate (B1)
B1
Turkish
Advanced (C1)
C1
Arabic
Native
Native
Certification
Buckingham University Of Business Project Leader Mini Master Business Administration
Timeline
HR Officer
EntoneYos Way College
09.2025 - 02.2026
Students Affairs Assistant Manager
EntoneYos Way school
12.2024 - 09.2025
Receptionist
Grand Talabay Resorts
05.2024 - 08.2024
Tour Guide
Freelance
11.2023 - 03.2024
Translator
Freelance
04.2023 - 12.2023
Sales
Gizia Moda
12.2022 - 04.2023
Training Manager
Al Razi Hotel
01.2021 - 01.2022
Istanbul Aydin University - Tourism And Hotels Management
Istanbul Aydin University