YOUSEF AWAD
Nablus
Summary
Detail-oriented Management Information Systems graduate with experience in administrative management, technical support, customer service, and digital systems. Expertise in employee management, payroll processing, invoicing, and troubleshooting technical issues. Transformed manual operations into a digital POS system, enhancing workflow efficiency and organization.
Overview
2027
2027
years of professional experience
2
2
Languages
Work History
Administrative Assistant
Dental Laboratory
- Current
- Calculate employee salaries and organize payroll records.
- Calculated employee salaries and organized payroll records to ensure timely and accurate payments.
- Manage sales and expense entries within the system.
- Issued invoices for dentists and maintained comprehensive customer account statements for financial accuracy.
- Converted handwritten/manual records into Victory POS system, streamlining data management and improving access to information.
- Converted all handwritten/manual records into the Victory POS system.
Second Line Support Specialist
Paltel
12.2022 - 07.2023
- Delivered technical support for internet and telephone services, enhancing user experience.
- Diagnosed and resolved customer connectivity issues, ensuring prompt restoration of services.
- Supported customers remotely with clear communication, fostering positive relationships.
- Followed up on technical cases to ensure customer satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Sales Representative & Technical Assistant
The World of Communications Store
12.2020 - 02.2022
- Provided telecommunications services to enhance customer connectivity.
- Resolved phone issues to ensure optimal performance.
- Managed bill payments for internet and communication services.
- Coordinated service operations to enhance customer satisfaction.
IT Department Trainee
Vegetable Oil Company
08.2019 - 12.2019
- Assisted in optimizing employee attendance registration systems to enhance tracking accuracy.
- Supported salary calculation and streamlined administrative workflows for improved processing efficiency.
- Enhanced IT skills through hands-on involvement in various projects.
Education
Bachelor's Degree - Management Information Systems (MIS)
An-Najah National University
Nablus, Palestine01-2019
Industrial High School - Communications Department
Nablus Industrial Secondary School
Nablus, Palestine01-2014
Skills
- Office administration
- Administrative & Office Management
- Invoicing & Customer Account Management
- Payroll & Attendance Management
- Data entry
- Workflow organization
- Technical support
Timeline
Second Line Support Specialist
Paltel
12.2022 - 07.2023
Sales Representative & Technical Assistant
The World of Communications Store
12.2020 - 02.2022
IT Department Trainee
Vegetable Oil Company
08.2019 - 12.2019
Industrial High School - Communications Department
Nablus Industrial Secondary School
Administrative Assistant
Dental Laboratory
- Current
Bachelor's Degree - Management Information Systems (MIS)
An-Najah National University