Yousef Alarda
Ramallah
Summary
Results-driven financial professional prepared for challenges of credit administration. Adept at managing credit risk and supporting financial decisions through detailed analysis. Known for fostering team collaboration and adapting to changing needs. Expertise in credit assessment, customer service, and financial reporting.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Credit Administrator Officer
Arab Bank
Ramallah, Palestine
08.2022 - Current
- Evaluated and processed credit applications to maintain alignment with established bank policies.
- Reviewed and interpreted customer financial records to determine credit risk and ensure responsible lending practices.
- Developed and maintained credit reporting systems for accurate data tracking.
- Collaborated with cross-functional teams to optimize loan processing procedures.
Customer Relationship Officer
ARAB BANK
RAMALLAH
04.2023 - 09.2025
- Demonstrated excellent communication skills when dealing with customers, resolving issues efficiently and effectively.
- Provided assistance and support to customers regarding products or services offered by the company.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Customer Services Officer
Arab Bank
Ramallah, Palestine
08.2022 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account transactions, ensuring accuracy and compliance with banking regulations.
- Trained new staff on customer service procedures and best practices for client interaction.
- Developed process improvements to enhance efficiency in handling customer requests.
Supervisor
SMART EVENTS AND MARKETING
RAMALLAH
01.2019 - 12.2021
- Trained new employees on company policies, procedures and work ethics.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Ensured that safety protocols were followed at all times by all staff members.
Education
Bachelor of Science - Business Administration
BIRZEIT UNIVERSITY
RAMALLAH07-2022
High School Diploma -
Al AWAEL SCHOOLS
Ramallah, Palestine06-2018
Skills
- Relationship management
- Account relationship development
- Experienced with CRM systems
- Exceptional customer support
- Banking processes management
- Application evaluation
- Loan policy regulations
- Cross-functional teamwork
Certification
- Effective negotiation and conflict resolution strategies (Palestinian Banking Institute) 2024
- Consumer Lending (Palestinian Banking Institute) 2023
- Introduction to AI for Work 2026 (data camp)
LANGUAGES
Arabic - Native
English - Fluent
Timeline
Customer Relationship Officer
ARAB BANK
04.2023 - 09.2025
Credit Administrator Officer
Arab Bank
08.2022 - Current
Customer Services Officer
Arab Bank
08.2022 - 04.2023
Supervisor
SMART EVENTS AND MARKETING
01.2019 - 12.2021
Bachelor of Science - Business Administration
BIRZEIT UNIVERSITY
High School Diploma -
Al AWAEL SCHOOLS