Wisam N. Elswerki

This role's responsibilities include:

• Oversee and ensure the implementation of charitable efforts in Gaza city and Southern Gaza in alignment with donors' standards, working closely with implementing partners to conduct post-distribution monitoring visits and shop assessments.
• Input field data and information into databases accurately and promptly, facilitating efficient data management and analysis for informed decision-making.
• Supervise and monitor the distribution of essential parcels, food, and other items at distribution sites, ensuring efficient distribution and providing feedback to donors and stakeholders.
• Provide regular reports and updates to donors on distribution events and the most demanded items at distribution sites.
• Collaborate with local authorities, community leaders, and stakeholders to ensure the smooth implementation of charity efforts, addressing concerns and challenges as they arise.
• Collaborate with local organizations and NGOs to leverage resources and maximize impact.
• Develop and maintain relationships with suppliers and vendors to secure necessary goods and services for distributions.
• Monitor and evaluate the effectiveness of charity programs, gathering feedback from beneficiaries and stakeholders to inform future activities.
• Manage budgets and financial resources allocated for charity projects, ensuring transparency and accountability in expenditure.
• Coordinate logistical aspects of charity events or campaigns, including transportation, storage, and distribution of goods.
• work, advocating for the needs of the community.

My responsibilities include:

• Develop and write engaging user-generated content (UGC) for websites, blogs, and social media platforms.
• Research trending topics and keywords to generate relevant and appealing content.
• Write SEO-friendly articles and blog posts to increase website traffic and engagement.
• Translate content from English to Arabic and vice versa, ensuring accuracy and cultural relevance.
• Proofread and edit translated content to maintain quality and coherence.
• Adapt content to appeal to Arabic-speaking audiences while preserving the original meaning and tone.
• Collaborate with clients to understand their content needs and deliver high-quality, tailored solutions.
• Conduct keyword research and optimize content for search engine visibility.
• Utilize tools like Canva and Prezi to craft visually captivating presentations and materials, adeptly guiding participants through specific processes with clarity and effectiveness.
• Stay updated with industry trends and best practices in content writing and translation.
• Manage multiple projects simultaneously and meet deadlines effectively.

My responsibilities included:

• Provide administrative support to the executive team, including scheduling meetings and managing calendars.
• Enter data into spreadsheets using Microsoft Excel or Google Sheets other similar programs.
• Assist in administrative briefing, onboarding, and orientation for new personnel, introducing them to administrative procedures, policies, and workplace culture.
• Collaborate with internal colleagues to facilitate effective communication, coordination, and monitoring of ongoing project activities.
• Set up and configure Zoom event (Meeting or Webinar) settings for the upcoming session.
• Answer questions from customers regarding products and services offered by the company.
• Coordinate with the event organizers to gather all necessary materials, such as presentation slides, documents, and videos.
• Prepare and distribute any necessary instructions or guidelines to participants prior to the session.
• Assist with troubleshooting technical issues that may arise for participants, organizers before, during, and after the event.
• Assist with any post-event activities, such as distributing session recordings or supplementary materials.
• Conduct trainings and dry-runs to teach event organizers about the platform and available features.
• Assist the manger in the organization and conduct of meetings with personnel representatives or partners. This includes providing support with logistics and documentation for meetings.

My role and responsibilities included:

• Support the Senior Manager in developing systems for project implementation within designated areas, including assistance with workshop organization and drafting related materials.
• Organize and plan work to achieve objectives with minimal supervision. Make decisions and take actions to move issues forward, following up as needed.
• Coordinate with internal teams to ensure timely delivery of products and services for events.
• Strive to enhance the effectiveness of routine tasks, implementing solutions to challenges as they arise and maintaining high standards of work.
• Foster cooperation and build rapport with others. Seek and apply constructive feedback, handling difficult working relationships as needed.
• Compose and address emails to high-ranking dignitaries for various purposes, ensuring adherence to email etiquette and professional communication standards.
• Collaborate with clients to identify their goals and expectations from the event.
• Create detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
• Ensure effective communication between vendors and organizers before, during, and after the event.
• Provide informative material using Pow town and Canva to participants in English (pdfs and how-to video content if possible).
• Creatively solve and meet the growing needs of the conferences and events.
• Follow up and resolve all tickets received through the dedicated channels for UN bodies' events, providing support to high-ranking dignitaries. Take necessary actions such as resending invitations, updating information, granting access, and addressing any issues to ensure smooth coordination between organizers and invited individuals.
• Track due dates for contracts and services offers delivered by the team to ensure timely and accurate payments.
• Maintain strict confidentiality of financial information and ensure the secure handling and storage of cash and financial documents.
• Analyze customer feedback surveys filled out after each program in order to improve future programs and events.
• Performing other duties as required.

My responsibilities include:

• Provide mentorship to Syrian refugees seeking freelance work opportunities.
• guide participants online to sign up, utilize, and add all required information on freelancing platforms.
• Assist Students in establishing sustainable sources of income.
• Support participants in marketing their skills to attract potential clients.
• Leading online one-to-one sessions using several platforms including (Zoom, Google meet, and Teams) to upskill students’ skills and fix any issues that may face.
• Enhancing English and soft skills during the session through practicing activities, online assignments, and games.
• Guide skilled participants in mastering freelance work, including writing proposals and effectively communicating with clients.
• Check freelancers’ outputs before submitting the deliverables.

My role and responsibilities included:

• Interacting and prompt replying to Customers services and requirements
• Manage incoming calls, meetings, and workshops
• Identify and go deeply into customer’s needs
• Building long-term relationships with local community organizations
• Receiving customers complaints and feedbacks and providing customized solutions and alternatives
• Following communication process, guidelines and police.
• Go the extra mile to ensure that services are tailored to customers’ expectations.
• Prepare product or service reports by collecting and analyzing customer information
• Communicating with customers through various channels.

My roles include:

• Welcome and participate in administrative briefing of new personnel, and introduce them to the channel’s facilities, policies, and workplace culture.
• Provide guidance, training under my supervision, coaching, feedback to team members, and discuss progress and challenges.
• Assist the high management with recruitment and hiring tasks such as preparing job postings, scheduling interviews, coordinating with candidates, and maintaining recruitment records.
• Keep the organization chart updated for the base.
• Ensure compliance with channel policies and regulations.
• Attend staff meetings, report on successful stories and assist in organizing workshops and meetings.
• Coordinate among several teams to ensure achieving high-quality products and TV reports.
• Promote adherence to procedures and rules, fostering individual accountability and preempting breaches in confidentiality and security.
• Demonstrate proficiency in collaborating effectively with governmental agencies and diverse sectors.
• Prove ability to engage with individuals at the community level, fostering productive relationships and meaningful interactions.
• Provide translation from Arabic into English and vice versa for documents and discussions.
• Ensure sensitive and confidential communication, striving for inclusivity across diverse backgrounds.
• Identify team members' development needs, keep them informed on progress, and resolve conflicts constructively.
• Promote high client service standards, manage expectations, proactively inform clients, and adjust services based on feedback.
• Ensure minimal replacement of admin services members in case of absence.
• Perform other duties as required.