Waleed Ahmad
Ramallah,RBH
Summary
With over sixteen years of experience in the banking sector, I have successfully led IT operations and digital transformation projects. Additionally, I have contributed to strategic planning, budget preparation, and reporting for top management during my time at TNB. My management experience has also honed my leadership and conflict management skills, making me an effective team player. My wide range of knowledge allows me to address issues in various areas and collaborate with stakeholders both internally and externally. I believe my expertise would be an asset to your team.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Data Management Manager
The National Bank
04.2023 - Current
- Create and manage top management dashboards and departments reports
- Maintain and upgrade the DB of all applications - Main, HA and DR nodes
- Prepare RFPs, and RFQs, and evaluate offers
- Analyze customer data using different machine learning algorithms and build customer segmentation, Recommendation engine, churn prediction module, and credit risk module
- Prepare and manage Budget
- Participate in the digital transformation strategic plan
- Managing a project with a budget of millions dollars
- Prepare the periodical achievement and progress reports to the management
- Support all business needs and requirements
- Participate in different PMA projects
Deputy IT Manager/Acting Data Management Manager
The National Bank
11.2020 - Current
- Managing two different departments concurrent
- Troubleshooting and solving Problems in the Core banking system and other Systems
- Support the development team with different projects related to API management, Integration with external parties using API, prepare the design document and diagram
- Review and approve system architecture
- Managing all operations related to the banking system
- Preparing the department's Strategic plan on 3 years intervals and the Annual budget
- Analyze all business needs and participate to find the best solution to fill the business needs
- Responsible for ATM Switch, Swift and all supported system
- Prepare and maintain the job descriptions and procedures
- Participate in preparing and reviewing IT policies
- Participate in preparing and reviewing Business continuity plan and cybersecurity policies
IT Manager
Jordan Commercial Bank
01.2016 - 11.2020
- Migrate and convert Data from BANKS System to T24 System (during the acquisition of TNB in Palestine)
- Implement the ECC solution
- Implement Bank centralization project
- Implemented ATM switch and card management system
- Manage the integration between different parties such as the banking system, MEPS, and PMA
- Preparing the department's Strategic plan on 3 years intervals and the Annual budget
- Day-to-day alignment with the Re-engineering department
- Follow up and apply the best standards for information systems like (PCI)
- Prepare an IT DRP
- Manage IT resources
- Prepare a Training Plan for each unit/section
- Follow up/solve system and application problems
- Managing the daily, weekly and monthly IT network operation and maintenance activities
- Troubleshooting and solving Problems in the Core banking system and other Systems
Banking Application Consultant
ICSFS
07.2007 - 01.2016
- Project Manager for Al-Quds Bank centralization project
- Project Manager for PCB Bank centralization project
- Project Manager for JCB Bank centralization project
- Assist in the implementation of the merger/ Segregation of branches
- Implement Internet Banking System on customer sites
- Implement systems/sub-systems on the customer site
- Provide high level of support to the customer
- Training on customer sites
- Prepare new Branches for several Banks
- Using application builder to build new functions
- Responsible for PMA reports, XML and other PMA files
- Configuration, updates, and upgrade management of the Core Banking system
- Effectively resolving Technical, Business issues through phone and/or email support
- Working as part of a team and provide 24x7 support when required
- Troubleshooting and solving Problems in the Core banking system and other Systems
- Gathering Customer's Business Requirements
Education
BA - Computer Science, Accounting
Birzeit University
Ramallah 09.2003 - 05.2007
Skills
Critical thinking and problem solving
Conflict Resolution
Ability to Multitask
Problem Solving
Teamwork
Decision Making
Adaptability
Fast Learner
Ability to Work Under Pressure
Effective Time Management
Leadership
Communication Skills
Field Investigation Skills
Creative Problem Solving
Analytical Thinking Skills
Business Intelligence
Project Management
Business Analysis
Quality Assurance
Troubleshooting
Certification
IT Project Management, PMI
Timeline
Data Management Manager
The National Bank
04.2023 - Current
Deputy IT Manager/Acting Data Management Manager
The National Bank
11.2020 - Current
IT Manager
Jordan Commercial Bank
01.2016 - 11.2020
Banking Application Consultant
ICSFS
07.2007 - 01.2016
BA - Computer Science, Accounting
Birzeit University
09.2003 - 05.2007