Suzan Mansour

• Under the EU-OECD Project "Promoting Economic Resillience in Yemen";
• Highlighted the facts related to financial inclusion in Yemen in comparison to the middle east and the world
• Presented some cases on economic status of Yemeni women.
• Shared the best practices to empower MSMEs, and female-led businesses in particular.
• Addressed the importance of financial awareness for all segments.

• Led the execution and advancing the training programs and sessions aimed at advancing financial inclusion, in alignment with Bank of Palestine sustainability objectives.
• Built collaborative partnerships and engagements with different stakeholder to identify and engage key players within the Palestinian financial landscape, while working closely with PMA, MNE, UNWomen, BWF, EBRD, OXFAM, EY, Injaz-Palestine, Sharek Forum, Palestinian Universities and many other local institutions.
• Collected and analyzed data on financial products and non-financial services while adapting and building programs that benefit and target the underserved and marginalized demographics such as women, youth, people with disabilities and MSME's.
• Collaborated with internal departments to ensure implementing the Bank's financial inclusion projects.
• Generated detailed reports and documents that summarizes the outcomes, achievements and progress of efforts and programs that offer valuable insights for future plans and initiatives.

• Facilitated communication and application procedures with universities and scholarship applicants
• Organized operations
• Managed application documentation and reports

• Directed the Felestineya Program, focusing on the empowerment of Palestinian women, encompassing a diverse group from students to entrepreneurs.
• Executed thorough needs assessments for women-centric non-financial services, leveraging application analysis and detailed interviews.
• Played a pivotal role in strategic communications, overseeing press releases and newsletters to amplify visibility of program milestones.
• Coordinated logistics and stakeholder engagement for the flawless delivery of workshops, hackathons, and training initiatives.
• Facilitated Financial Literacy Workshops, enhancing financial understanding among women, youth, and freelancers through strategic partnerships.
• Contributed to the creative process for marketing materials, effectively boosting program outreach.
• Managed official documentation including contracts, budgets, and MOUs, upholding strict compliance with legal and procedural standards.

• Managed of online sales leads and ensured to follow-up.
• Prepared and analyzed monthly and yearly direct sales reports.
• Initiated tailored offers for corporate clients.
• Worked closely with the sales team to Implement acquittance strategies and customer retention.
• Engaged with clients through personal and telephonic outreach to gather service feedback.
• Facilitated account openings/closures, loan application processes, and service enrollments for customers and recommend optimal banking solutions.
• Mentored new recruits on retail banking fundamentals and customer service excellence.
• Volunteered to conduct financial literacy workshops, demonstrating community commitment and expertise.

• Managed e-service requests and inquiries, ensuring compliance with PMA policies.
• Coordinated with branches to oversee overdrafts, cheque withdrawals, account reactivations, and loan processing.
• Efficiently resolved credit and debit card transaction issues across ATMs, POS, and online platforms, both domestically and internationally.
• Updated and refined departmental procedures to enhance operational efficiency.
• Mentored new and existing staff on service updates and procedural changes, fostering a knowledgeable team environment.
• Addressed and resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Assisted customers via phone with account, loan, and statement inquiries, providing clear and concise information.

Assisted the Head of Marketing in executing the following tasks;

• Reviewed and adapted press releases to enhance brand communication.
• Assisted conducting competitor research (data collection phase)
• Collaborated in the management of social media channels.
• Identified advertising prospects and industry trends through vigilant media monitoring.
• Contributed in daily administrative processes, contributing to organizational efficiency.