Sufian Haj Hussein
Ramallah,Palestine
Summary
Detail-focused Technical Assistant lends expert helping hand to installing, running and managing complex hardware and software deployments. Brings more than [Number] years of experience detecting, fielding and resolving support needs. Marries problematic installations to pull optimum performance. Extensive understanding of common IT performance degradation issues to serve as face of tech support department. Detail-oriented approach to assembling and customizing products according to specific organizational need.
Overview
5
5
years of professional experience
Work History
Tech Support
Mada
01.2020 - Current
- Coordinated with cross-functional teams to streamline support processes and enhance service delivery
- Provided technical support to customers, troubleshooting and resolving issues effectively
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
Education
Bachelor's Degree - Finance And Banking
Birzeit University
01.2024
Skills
- Hard-working
- Team leadership
- Problem-solving
- Advanced proficiency in Microsoft Office
- Excel
- Excellent communication skills
- Knowledge of financial analysis
- Advanced Excel knowledge
- Advanced Excel spreadsheet functions
- Financial statement preparation
- Microsoft Excel expertise
- Budgeting and Planning
Additional Information
Strong interest in financial analysis, consulting, and business case development, Interest in learning and building knowledge about feasibility studies to enhance data presentation and reporting, Willingness to undergo training and development to enhance financial analysis and technical skills
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Tech Support
Mada
01.2020 - Current
Bachelor's Degree - Finance And Banking
Birzeit University
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