Shadi Lubbadeh
Barcelona
Summary
Results-driven Data Analyst with 3 years of experience transforming complex data into actionable insights. Skilled in data visualization, statistical analysis, and data cleaning to support business decision-making. Proficient in tools such as SQL, Excel, and data visualization platforms to identify trends and improve performance.
Overview
10
10
years of professional experience
Work History
Arabic speaking Risk Specialist
Teleperformance Spain
Barcelona
2025.05 - 2025.07
Developed Stripe application to facilitate money transfers between business owners and clients.
Provided customer support to clients in the Middle East, addressing inquiries and resolving issues.
Data Analyst
Palestine Telecommunications Company - Paltel
Palestine - Nablus
2021.09 - 2024.05
Wrote SQL queries to extract and validate data .
Built dashboards using Power BI for management reporting .
Analyzed business data to identify trends and opportunities .
Worked with stakeholders to gather requirements .
Improved reporting efficiency .
Customer Relationship Management Specialist
Palestine Telecommunications Company - Paltel
Palestine - Nablus
2015.04 - 2021.08
Building and maintaining strong relationships between a company and its clients. Their primary goal is to ensure customer satisfaction, retention, and loyalty by understanding client needs and delivering personalized service
Education
Bachelor of Science - Management Information Systems
An-Najah National University
Palestine2005-06
Skills
- Data analysis
- Microsoft Power Bi
- Dashboard creation
- Power Query
- DAX
- Python - Pandas
- SQL querying
- Microsoft Excel
- Pivot tables
- Microsoft Office ( Word ,Access ,Power Point)
- Reporting efficiency
- Time management
- Ability to work under pressure
- Relationship building
- Effective communication skills
Languages
- Arabic
- English
- Spanish
Timeline
Arabic speaking Risk Specialist
Teleperformance Spain
2025.05 - 2025.07
Data Analyst
Palestine Telecommunications Company - Paltel
2021.09 - 2024.05
Customer Relationship Management Specialist
Palestine Telecommunications Company - Paltel
2015.04 - 2021.08
Bachelor of Science - Management Information Systems
An-Najah National University