Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shadi Lubbadeh

Shadi Lubbadeh

Barcelona

Summary

Results-driven Data Analyst with 3 years of experience transforming complex data into actionable insights. Skilled in data visualization, statistical analysis, and data cleaning to support business decision-making. Proficient in tools such as SQL, Excel, and data visualization platforms to identify trends and improve performance.

Overview

10
10
years of professional experience

Work History

Arabic speaking Risk Specialist

Teleperformance Spain
Barcelona
05.2025 - 07.2025

Developed Stripe application to facilitate money transfers between business owners and clients.

Provided customer support to clients in the Middle East, addressing inquiries and resolving issues.

Data Analyst

Palestine Telecommunications Company - Paltel
Palestine - Nablus
09.2021 - 05.2024

Wrote SQL queries to extract and validate data .

Built dashboards using Power BI for management reporting .

Analyzed business data to identify trends and opportunities .

Worked with stakeholders to gather requirements .

Improved reporting efficiency .

Customer Relationship Management Specialist

Palestine Telecommunications Company - Paltel
Palestine - Nablus
04.2015 - 08.2021

Building and maintaining strong relationships between a company and its clients. Their primary goal is to ensure customer satisfaction, retention, and loyalty by understanding client needs and delivering personalized service

Education

Bachelor of Science - Management Information Systems

An-Najah National University
Palestine
06-2005

Skills

  • Data analysis
  • Microsoft Power Bi
  • Dashboard creation
  • Power Query
  • DAX
  • Python - Pandas
  • SQL querying
  • Microsoft Excel
  • Pivot tables
  • Microsoft Office ( Word ,Access ,Power Point)
  • Reporting efficiency
  • Time management
  • Ability to work under pressure
  • Relationship building
  • Effective communication skills

Languages

  • Arabic
  • English
  • Spanish

Timeline

Arabic speaking Risk Specialist

Teleperformance Spain
05.2025 - 07.2025

Data Analyst

Palestine Telecommunications Company - Paltel
09.2021 - 05.2024

Customer Relationship Management Specialist

Palestine Telecommunications Company - Paltel
04.2015 - 08.2021

Bachelor of Science - Management Information Systems

An-Najah National University
Shadi Lubbadeh