Salam Al-Radaydah
Bethlehem
Summary
Technical support and engineering professional skilled in troubleshooting and customer relationship management. Experience in leading teams, optimizing service delivery, and implementing innovative solutions in technical support and renewable energy.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Technical Support Representative
Coolnet
Ramallah
06.2023 - Current
- Resolved internet connectivity issues through phone and chat support, ensuring customer satisfaction and quick resolution.
- Resolved customer inquiries through phone, email, and chat support.
- Documented technical issues in ticketing system for tracking and resolution.
- Collaborated with team members to improve service response times.
Supervisor of Technical Support Team
Hadara
10.2018 - 06.2022
- Led technical support agents to improve service delivery standards, fostering a culture of excellence.
- Monitored team performance, providing constructive feedback to enhance individual and team development.
- Collected and analyzed operational data, generating insights that informed strategic planning initiatives.
Power Engineer
Jerusalem Rock Energy
Ramallah
03.2019 - 05.2019
- Designed and implemented solar energy solutions to enhance renewable energy adoption
- Designed power systems to enhance energy efficiency and reliability.
- Conducted regular maintenance on electrical equipment and systems.
- Collaborated with cross-functional teams to implement energy projects.
Power Engineer
Sunergy for Renewable Energy Solutions
Ramallah
02.2018 - 05.2018
- Designed and developed engineering projects.
Electrical Engineering Intern
Khalid Engineering Bureau
Bethlehem
03.2017 - 07.2017
- Collaborated with engineers to design electrical systems and installations
Intern
Palestine Cellular Communications Company(Jawwal)
Ramallah
08.2015 - 08.2015
Intern
Palestine Telecommunication Company (Paltel)
Bethlehem
06.2015 - 07.2015
Education
Bachelor of Electrical Engineering - Power And Communication
Birzeit University
Ramallah, Palestine01-2016
General Secondary Examination Certificate - Scientific Stream
Al-Obaydiah Secondary School for Girls
Bethlehem, Palestine01-2011
Skills
- Technical troubleshooting
- Network troubleshooting
- Customer relationship management
- Technical documentation
- Conflict resolution
- Solar system design
- Power systems analysis
Certification
Engineers Association Membership (Palestine & Jordan), 451804
Activities
- Undergraduate Research and Innovation Conference in Engineering and Information Technology, participant, 04/03/16 - 04/04/16
- Open Day of the Faculty of Engineering and Technology, participant, 2015
- Engineering Day, participant, 2014
- Palestinian Peace Coalition, participant, 2013 - 2014
- Al-Obaydiah Youth Club, volunteer at summer camps, 2009 - 2010
- Tamer Institute for Community Education, participant, 2009
Languages
Arabic
Native
Native
English
Advanced (C1)
C1
Timeline
Technical Support Representative
Coolnet
06.2023 - Current
Power Engineer
Jerusalem Rock Energy
03.2019 - 05.2019
Supervisor of Technical Support Team
Hadara
10.2018 - 06.2022
Power Engineer
Sunergy for Renewable Energy Solutions
02.2018 - 05.2018
Electrical Engineering Intern
Khalid Engineering Bureau
03.2017 - 07.2017
Intern
Palestine Cellular Communications Company(Jawwal)
08.2015 - 08.2015
Intern
Palestine Telecommunication Company (Paltel)
06.2015 - 07.2015
Bachelor of Electrical Engineering - Power And Communication
Birzeit University
General Secondary Examination Certificate - Scientific Stream
Al-Obaydiah Secondary School for Girls