Sabreen Duqmaq

● Prepared daily, weekly, and monthly management reports to track performance trends and develop accurate forecasts.

● Analyzed performance data and KPIs to support business planning and data-driven decision-making.

● Coordinated with Operations, Finance, and HR to align plans, track execution, and support business objectives.

● Identified performance gaps and operational inefficiencies, recommending actionable improvements and optimized resource allocation.

● Utilized advanced Excel functions and internal reporting systems to analyze data and monitor targets, enhancing support for planning activities.

● Led promotional events to increase awareness of bank products and services.
● Engaged customers to introduce banking services and digital solutions, enhancing their understanding and accessibility.
● Assisted in executing marketing campaigns and customer engagement initiatives to strengthen client relationships.
● Developed strong communication, teamwork, and customer service skills.

● Guided customers in selecting natural, organic, and wellness products to meet their specific needs.

● Actively promoted store offers and products, enhancing sales and improving customer satisfaction.

● Collaborated with nutritionists to deliver accurate product information tailored to customer inquiries.

● Processed cash and credit card transactions, refunds, and other POS operations accurately.

● Maintained organized payment records and filing systems.

● Assisted new employees in learning daily procedures and handled customer complaints professionally.

● Promoted new beverages through product sampling and detailed explanation of product features to potential customers.

● Identified promotional opportunities that increased brand awareness and introduced new beverage products to consumers.

● Collected consumer feedback and observed customer preferences to enhance promotional strategies.