Razan Hammoury
Technical Project Manager
Hebron
Summary
Leading Technical Support and QA Excellence: Expertly managingsupport teams, ensuring seamless IT solutions, and driving continuousimprovement through meticulous QA testing and strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Technical Project Manager
PalTech Hub Herbron
08.2023 - Current
- I lead the technical support team to ensure high-quality service for customers by troubleshooting and resolving technical issues
- I act as a liaison between the programming team and end users, ensuring smooth communication and delivering tailored solutions
- I also oversee the development and implementation of technical improvements, follow up on customer complaints, and provide actionable insights for system enhancements, helping the company achieve operational efficiency and customer satisfaction.
Digital Marketing Coordinator
Massar Hebron
05.2023 - 07.2023
As a Digital Marketing Specialist, I managed social media adcampaigns, ensuring they reached the right audience and droveengagement. I also analyzed performance data to optimize futurecampaigns and support overall marketing strategies.
Graphic Designer
La casa Hebron-online
06.2022 - 09.2022
- As a junior Social Media and Presentation Designer, I designed eye- catching social media posts and created effective company presentations
- My role was to ensure all visual content was engaging and aligned with company goals.
Skills
Customer Support Management
Technical Support
Project Management
Quality Assurance
Functional Testing
Agile Methodology
Scrum Methodology
Task Prioritization
Team Collaboration
Organizational Skills
Multitasking Abilities
Training and mentoring
Education
Bachelor of Science - Inforamtion Technology
Palestine Polytechnic University
Hebron 08.2019 - 05.2023
Training, Certificates
- 1. Quality Assurance Bootcamp From February 2024 to March 2024 Gaza Sky Geeks, Online We are focusing on in-depth testing strategies, bug tracking, and ensuring software quality through testing methodologies.
- 2. Quality Assurance From July 2022 to September 2022 Asal Technology, Remote training Learned and applied Quality Assurance (QA) concepts, such as test plans and test cases.
- 3. Flutter Training From July 2023 to September 2023 The Hope International Company, Online.
- 4. Quality Assurance From May 2023 to July 2023 Al Raja International Company, Online.
- 5. Administrative Assistance From June 2023 to July 2023 Massar Company Hebron E-Marketing.
- 6. Web Development From June 2021 to August 2021Plan B Hebron - Palestine, Applied basic web technologies as Front End Development including HTML, CSS.
- 7. Back End developer May 2022 Gaza Sky Geeks Hebron - Palestine, Learned and applied some Back End like C#, API, SQL.
Timeline
Technical Project Manager
PalTech Hub Herbron
08.2023 - Current
Digital Marketing Coordinator
Massar Hebron
05.2023 - 07.2023
Graphic Designer
La casa Hebron-online
06.2022 - 09.2022
Bachelor of Science - Inforamtion Technology
Palestine Polytechnic University
08.2019 - 05.2023
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