Rand Barakat
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Volunteering
Fakir B-ghyrk
01.2018 - 08.2023
- Gained knowledge and experience working with children in educational setting.
- Collaborated with local organizations to provide food baskets to families in need.
- Planned and delivered numerous activities and special events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided administrative support to department leads to help organize events and fundraisers.
Customer Service Representative
Lacasa Fashion Company
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
BA Law -
Birzeit University
Birzeit05.2023
Skills
- Complaint Resolution
- Retail Store Support
- Product and Service Solutions
- Consultative Sales
- Product Knowledge
- Active listening
- Team leadership
- Volunteer coordination
- Event planning
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Lacasa Fashion Company
06.2022 - 12.2022
Volunteering
Fakir B-ghyrk
01.2018 - 08.2023
BA Law -
Birzeit University
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