Qais Abubaker

• Assist customers with banking transactions and inquiries, ensuring a high level of customer satisfaction
• Promote and market bank services and products to existing and new customers
• Support branch operations by handling administrative tasks and ensuring compliance with banking policies
• Achieve sales targets for banking products, including credit cards and accounts, through proactive client engagement

• Provide client services by maintaining a high level of professionalism and competence in client interactions, by identifying their requests and needs for the Bank's services and products
• Provides all services offered by the bank and updates as needed and receives applications or forms related to the opening of new and additional accounts and related tasks and modifications including linked accounts, applications for participation in iron funds, applications for issuing certificates of balances, interest and commissions, applications for credit cards, Visa Electron, prepaid cards and electronic services

• Assisting with customer service and satisfaction
• Manages and supervises department employees; responsible for day-to-day supervision and leadership
• Marketing branch within the community to attract business
• Oversees budget reports, preparation of budgets, and analysis of budgets
• Oversees financial reports for taxes, and other financial groups relating to branch finance

- Managed daily customer service operations, including sales processes, order fulfillment, and payments.
- Maintained accurate financial records, tracked bank deposits, and managed accounts payable/receivable..
- Monitored operating costs, optimized budgets, and recommended sales training programs.
- Handled customer complaints and ensured high satisfaction through needs assessment.
- Updated internal systems with accurate financial and operational data.

• Preparing and bookkeeping all procurement and financial issues related to the parties in close coordination with the specialized departments
• Maintaining an efficient filing system and managing all records
• Arranges transportation and forwarding services for all orders to ensure material is delivered as per schedule