Omar ZEID

Established business as Johnson Controls partner after 30 years in telecommunications, computer networking, and building management systems.

• Collaborated with electrical engineers to integrate HVACR systems with building management systems, enhancing overall system performance.
• Utilised building management systems to monitor facility conditions and automate control of heating, cooling, and lighting for optimal comfort and efficiency.
• Collaborated with electrical technicians to integrate heating systems with building management systems, optimising energy management.

Managed operations at Exalt Technologies, developing business platforms and coordinating technical department, logistics, sales, and marketing efforts.

• Directed recruitment and training efforts, cultivating a skilled and motivated operations team.
• Oversaw quality control processes, ensuring adherence to high standards for all products and services.

Supported technical aspects of sales and marketing, contributing to enhanced performance metrics.

• Built new business partnerships to drive customer acquisition and generate revenue.
• Maintained strong relationships with existing customers through targeted email campaigns offering discounts, deals, and loyalty rewards.
• Managed customer relationship management CRM system, ensuring accurate data collection and analysis for targeted marketing.
• Organised and represented the company at industry events, exhibitions, and trade shows to network and build relationships.
• Conducted competitor analysis to identify market opportunities and challenges, adapting strategies accordingly.
• Implemented detailed sales and marketing tactical action plan, detailing key initiatives to drive sales performance.
• Managed planning, implementing and monitoring of budgets within all marketing projects and campaigns.
• Coordinated with design, project management, and production teams to ensure timely delivery of marketing campaigns.

telecommunication engineer since 1995, specialised in installation and configuration of telecommunications systems and computer networks, including Siemens systems, Mitel, and open-source technologies.

• Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
• Maintained hardware and software for networks and assisted in installation and upgrade of servers.
• Planned and carried out work installing new and modified hardware or programming modules within telecommunications systems.
• Collaborated with IT teams to troubleshoot complex network issues, resulting in decreased downtime and increased user satisfaction.
• Reviewed system logs to identify and resolve performance inefficiencies, enhancing overall system reliability.
• Improved designs to resolve recurring signal and networking issues.
• Analysed users' needs and adapted designs accordingly.
• Determined specifications of telecommunications systems and products.
• Coordinated installation of telephones, switchboards, and coin-operated phone boxes, ensuring seamless communication services.
• Reached out to manufacturers and vendors to arrange warranty repairs and replacements.
• Developed comprehensive disaster recovery plans, safeguarding critical communications infrastructure against potential disruptions.