Omar Jaradat
Jericho,Palestine
Summary
Accomplished Housekeeping & Recreation Manager with over 15 years of experience in the hospitality industry. Fluent in English and Arabic Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
19
19
years of professional experience
Work History
Surveillance Operator
Oasis hotel Jericho
Jericho
07.2020 - Current
- Monitor and record activity for over 500 surveillance cameras in a 24-hour security operation, ensuring thorough observation and quick incident identification.
- Produce detailed reports on security incidents and daily operations.
- Connect CCTV works with staff attitudes and behaviors.
- Fire life system operating as worldwide safety programs.
- Daily reviews for staff and guest dangerous alerts.
Hotel Duty Manager
Oasis Hotel Jericho
Jericho
03.2017 - Current
- Responsible for the daily operation of the hotel.
- Ensure that all departments are fully staffed and running smoothly.
- Walk around the hotel to ensure that everyone and everything is as it should be.
- Assist in departments to ensure smooth service.
- Handle VIP arrivals.
- Collaborate effectively on usage of function and catering space.
- Manage security issues and any matters concerning guests' undesirable conduct in rooms.
Housekeeping Manager
Oasis Jericho hotel(Intercontinental hotel)
Jericho, Palestine
09.2014 - Current
- Implement and enforce strict infection prevention protocols.
- Ensuring a safe and healthy environment for guests and staff.
- Maintain Hotel Building Outlets as luxury standards.
- Assess and address client operational needs, tailoring services to enhance guest satisfaction and operational efficiency.
- Develop and execute strategic plans for launching seasonal recreational programs to maximize guest engagement and hotel revenue.
- Conduct regular guest evaluations to gather feedback and implement improvements, ensuring customer satisfaction and loyalty.
- Oversee staff scheduling and conduct comprehensive training sessions to ensure high-quality service and adherence to hospitality standards.
- Prepare and manage the annual budget, optimizing resource allocation and cost efficiency.
SPA & Recreation Manager
Oasis Jericho hotel( previously Intercontinental hotel)
Jericho, Palestine
05.2007 - Current
- Successfully reopened and relaunched the spa and fitness center, driving renewed interest and client engagement
- Manage pool operations, including chemical balance, equipment maintenance, lifeguard supervision, and security protocols, ensuring a safe and enjoyable experience for all guests
- Manage SPA Operations, including spa reception, hostess, booking, treatments and feedback results
- Manage spa and fitness center Cleaning and maintenance
- Designed and implemented a comprehensive service menu tailored to client needs and preferences
- Develop and conduct staff training programs to enhance service quality and operational efficiency
- Oversee marketing initiatives to promote the spa and fitness center, increasing brand visibility and attracting new clients
- Establish and streamline hospitality operations, ensuring a seamless and exceptional guest experience
- Install Recreation department budget
- Involved with surveillance room to check and keep up staff attitude and behavior in good condition
- Previously InterContinental
- Website not provided
Physiotherapist
Palestine Red Crescent Society
Jericho
11.2005 - 12.2006
- Staff brainstorming sessions, ensuring personalized care for each client.
- Designed and launched customized treatment plans through collaboratives tailored to the number and needs of clients.
- Ensuring all machinery is properly cleaned, and hygienic standards are upheld.
- Led the physiotherapy center team, developing staff schedules tailored to the number and needs of clients, ensuring efficient use of resources.
- Maintained and oversaw the operation of center equipment.
- Provided clinical treatments and managed outreach programs, organizing treatment and rehabilitation days for clients unable to visit the center.
- Massage Treatments.
Education
Bachelor of Physical Therapy -
Arab American university
09.2005
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- IHG programs (OPERA, FEDILO)
- Cupping Therapy
- Disaster Camps skills
- Fire Life safety procedures
- Sale point Software
- Spa Etiquette & Massages
- Food & Beverage Services
- East & West Cooker
- Typing Skills
- Data Entry Skills
- First Aid Training
- CCTV Skills
- Social Media
- Training and mentoring
- Document Control
- Staff evaluations
- Supervisory skills
- Supply Inventory Management
Languages
- English, Fluent
- Arabic, Native
Accomplishments
· First Aid.
· Housekeeping Management.
· Innovation and Creativity.
· Sustainability and Quality.
· Cupping Therapy.
· Covid-19 for tourism.
· Hospitality training /Intercontinental Aqaba
· Hospitality training/Crown Plaza Amman.
· Security& Surveillance policy/By Jericho Casino.
Timeline
Surveillance Operator
Oasis hotel Jericho
07.2020 - Current
Hotel Duty Manager
Oasis Hotel Jericho
03.2017 - Current
Housekeeping Manager
Oasis Jericho hotel(Intercontinental hotel)
09.2014 - Current
SPA & Recreation Manager
Oasis Jericho hotel( previously Intercontinental hotel)
05.2007 - Current
Physiotherapist
Palestine Red Crescent Society
11.2005 - 12.2006
Bachelor of Physical Therapy -
Arab American university
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