Naji Khalil
Bank Teller
Bethlehem,,Palestinian Territories
Summary
As a dedicated banking professional with over 3 years of experience in the financial services industry, I specialize in providing exceptional customer service, financial advising, and solutions to meet the diverse needs of clients. My journey in banking has allowed me to develop a robust skill set in areas such as account management, loan processing, and risk assessment. I thrive in dynamic environments and am committed to helping clients achieve their financial goals with personalized, strategic advice.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Teller
Egyptian Arab Land Bank
1 2023 - Current
- Execute service procedures, review documentation, handle cash, and verify loan payments
- Provide exceptional service to customers by immediately addressing needs and requests
- Respond to client questions about products and services in a professional manner
- Offer financial services, and educate clients about benefits, terms, and advantages
- Resolve customer complaints professionally while prioritizing customer satisfaction
- Follow security procedures and keep the data confidential to protect banking operations.
Manager Assistant
Mcdonald's
02.2022 - 07.2022
- Work collaboratively with the management team of the restaurant and provide support
- Assist the manager of a McDonald's restaurant to ensure that the restaurant runs smoothly
- Carry out some managerial tasks such as overseeing and managing employees' activities
- Oversee daily operations, and ensure that staff adheres to the schedule and objectives
- Assist the manager with the strategy's planning, organization, and implementation
- Stretch area of responsibilities to extend assistance and support whenever needed.
Customer Service Representative
Egyptian Arab Land Bank
10.2019 - 11.2020
- Resolve products and services issues by determining the cause and offering the best solutions
- Maintain customer records history through updating service requests, complaints, and notes
- Ensure all transactions are completed within timescales and with a high degree of accuracy
- Develop and maintain strong knowledge of available services and varying advantages of each
- Establish rapport with new clients and maintain friendly and professional customer interactions
- Sustain a positive, empathetic, and professional attitude toward the customers at all times
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction.
Education
Bachelor in Business Administration -
Palestine Ahliya University at Bethlehem
09.2014 - 2019.05
Skills
Willingness To Learn
Problem Solving
Negotiation Skills
Time Management Skills
Willingness To Learn
Certification
Detecting Counterfeiting and Forgery In Currencies, Checks And Documents
Timeline
Detecting Counterfeiting and Forgery In Currencies, Checks And Documents
01-2024
Advanced Teller Staff Skills And Handling Common Mistakes
10-2023
Diploma In Banking
09-2023
Manager Assistant
Mcdonald's
02.2022 - 07.2022
Customer Service Representative
Egyptian Arab Land Bank
10.2019 - 11.2020
Bachelor in Business Administration -
Palestine Ahliya University at Bethlehem
09.2014 - 2019.05
Teller
Egyptian Arab Land Bank
1 2023 - Current
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