Mohanad AbuSharkh

• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Identified and immediately resolved issues with network devices.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Assisted IT staff on troubleshooting issues and closing calls.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
• Monitored system performance and responded to alerts.
• Improved network efficiency by implementing and managing system updates and patches.

• Troubleshooting, implementing, optimizing, and testing of static, dynamic routing protocols such as EIGRP, RIP, OSPF, BGP, ability to interpret and resolve route table problems
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Performed troubleshooting for Juniper, Cisco and fortigate firewalls.
• Created VPN infrastructure and allowed for secure remote connections.
• Provided on-call support for network engineering duties.
• Identifying and immediately resolving issues with network devices.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Monitored system performance and response to alerts.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.

technical support for ADSL customers at Mada Al-Arab ISP for 2 year, troubleshooting and configuration ADSL and WAN routers with strong communication skills