Ayda Fakhreddin

• give some courses like Principles of gathering news and editing, graduation project.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Researched and selected course texts and supplemental learning materials.
• Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
• Established and maintained inclusive, collegial and collaborative culture within classroom.
• Conducted on-going program assessment, enrollment and retention tracking.

I was employed at An-Najah National University as a Teacher in the College of Economics and Administrative Sciences, given students some courses as a leadership and communication skills, Principle of management course, public relations in nonprofit organizations, The art of speaking, presentation and public speaking An introduction to communication, Conference management and organization.

• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
• Used different learning modes and types of technology to engage students in achieving learning outcomes.
• Created dynamic learning environment that valued instructor and student interaction.
• Established and maintained inclusive, collegial and collaborative culture within classroom.

Sales Manager for the first month, then upgraded to be responsible for Customer Relation Management (CRM), Quality and service control.

Responsibilities:

• Responsible for all employees in the company, controlling the quality and performance of them, and making sure the staff do their job to the fullest.
• Developing and maintaining a detailed project plan, preparing reports.
• Communicate with each team in the company and give him basic and important information about the performance of his team.
• Communicate with customers in case of an error by the employee, or to complete the rest of the procedures.
• Submit emails and reports to the manager on the company's status. And e-mails to staff in case of any new news about the work situation.
• Coordinated tracer activities; Conducted client assessments; Screened and trained new employees.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

worked as a call Center (144), involved worked at Team -Makes a projects for Hadara , Paltel , SOS for advertising and Marketing to non-profit companies through phone.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Assisted customers by answering questions and responding to inquiries.
• Responded to customer calls and emails to answer questions about products and services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Attended telephone skills and program information training sessions to boost aptitude.