Mohammad Jehad
Ramallah,Palestine
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings.
I am looking forward to have a career at your reputable firm where I assume that you will need talented and qualified individuals. I believe, I can add value for your team, I therefore as you kindly to review my qualifications and determine whether they fit your current and future needs.
I look forward to hearing from you.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Head of CRO
Palestine Islamic Bank
05.2023 - Current
- Allocated resources to teams and projects based on need, performance and availability.
- Managing CROs agent, Approving customers financial and accounts request.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organizational compliance with applicable legislation and regulations.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Created and led successful business culture focused on performance.
E-BRANCH MANAGER
Palestine Islamic Bank
08.2020 - 05.2023
- Project owner. Creating, developing and managing a digital contact center, in addition to train a staff from scratch before starting work in any other division at the Bank.
- Designed sales and service strategies to improve revenue and retention.
- Increased overall annual sales by incorporating several quality process improvements within the branch.
- Oversaw a branch team consisting of 13 customer service representatives.
- Resolved escalated customer issues in timely manner, which boosted retention rates.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organization.
- Developed and implemented new training programs, achieving exceptional staff retention rates.
FINANCING DEPARTMENT OFFICER
Palestine Islamic Bank
03.2018 - 06.2020
- Receiving, analyzing, and making decisions for credit and Islamic financing and funding requests.
- Established credit control policies that increased year-on-year cashflow.
- Prepared external audit documentation and financial reports.
CUSTOMER SERVICE & SALES AGENT
Palestine Islamic Bank
03.2014 - 02.2018
- Promoted to be ahead of customer care assistant.
- Offered current, accurate advice on optional solutions for concerns.
- Prepared necessary forms to complete transactions.
- Applied conflict management to stressed and concerned customers.
- Delivered prompt service to prioritize customer needs.
SALES AND CUSTOMER CARE AGENT
Ooredoo Palestine
03.2013 - 03.2014
- Delegated to be corporation agent.
- Provided quality service to customers enquiring about the company services and products.
Education
Master of Business Administration - Business Administration
Birzeit University
09.2018 - 01.2021
Bachelor of Business Administration - Business Administration, Marketing Management
Birzeit University
12.2008 - 01.2013
Diploma of Higher Education - English Translation
Birzeit University
12.2008 - 01.2013
Skills
- Sales Management
- Entrepreneurship and Business Plan Writing
- SKILLS
- Communication and inter- personal skills
- Project Management
- Problem Solving
- Creativity
- Leadership
- Training and mentoring
- Staff recruitment and retention
- Strategic planning
Languages
Arabic
Native
English
Advanced
Timeline
Head of CRO
Palestine Islamic Bank
05.2023 - Current
E-BRANCH MANAGER
Palestine Islamic Bank
08.2020 - 05.2023
Master of Business Administration - Business Administration
Birzeit University
09.2018 - 01.2021
FINANCING DEPARTMENT OFFICER
Palestine Islamic Bank
03.2018 - 06.2020
CUSTOMER SERVICE & SALES AGENT
Palestine Islamic Bank
03.2014 - 02.2018
SALES AND CUSTOMER CARE AGENT
Ooredoo Palestine
03.2013 - 03.2014
Bachelor of Business Administration - Business Administration, Marketing Management
Birzeit University
12.2008 - 01.2013
Diploma of Higher Education - English Translation
Birzeit University
12.2008 - 01.2013
Similar Profiles
Abdulnaser AliAbdulnaser Ali
Banker at Palestine Islamic BankBanker at Palestine Islamic Bank
Fedaa JaberFedaa Jaber
Dir. of Cont. Ed. & Community Outreach at University of PalestineDir. of Cont. Ed. & Community Outreach at University of Palestine
RADWAN QUTTENEHRADWAN QUTTENEH
Internal Audit Manager at Cairo Amman BankInternal Audit Manager at Cairo Amman Bank
Maisa AbuBakerMaisa AbuBaker
Senior Project & Grants Coordinator at Palestine Monetary Authority (PMA)Senior Project & Grants Coordinator at Palestine Monetary Authority (PMA)
Aseel DeekAseel Deek
Lawyer at Al- Jubran law firmLawyer at Al- Jubran law firm