Mohammad Shela
Human Resource and Talent Acquisition Specialist
Ramallah,Albireh
Summary
With over 8 years of HR and talent acquisition experience, Specialized in recruitment, performance management, and employee relations. Throughout my career, I have successfully hired for various roles, including software engineers, business analysts, product managers, UI/UX designers, and QA engineers. Core strength lies in aligning HR strategies with business objectives, optimizing recruitment processes, and ensuring HR compliance. Additionally, I excel in onboarding, training, and enhancing employee performance. As a skilled communicator and leader, I am dedicated to advancing human resources to achieve organizational success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Deputy Human Resource Manager
ONFUSION Technologies
Ramallah, Ramallah
09.2024 - Current
- Led HR operations and strategy, aligning with organizational goals and scaling the workforce to meet company demands.
- Designed and implemented a comprehensive salary scale tailored to local market conditions.
- Successfully recruited over 30 engineers within three months, ensuring efficient and high-quality onboarding processes.
- Developed and enforced HR policies, fostering a compliant and structured work environment.
- Oversaw the establishment of the company's office in Palestine, managing office selection, equipment procurement, and operational readiness.
- Collaborated with leadership to address employee relations, performance management, and organizational development.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Motivated employees through special events, incentive programs, and constructive feedback.
Senior Talent Acquisition Specialist
Tech360-Ejada System
Ramallah, Ramallah
03.2023 - 07.2024
- Implemented a structured salary scale and optimized the Applicant Tracking System (ATS)
- Onboarded over 60 employees in a year, managing high-volume hiring and ensuring HR compliance
- Drive Talent Acquisition Strategies and HR Initiatives: Develop and implement HR plans to meet organizational needs
- Talent Sourcing: Execute recruitment strategies to attract and secure top talent
- High-Volume Hiring: Manage the recruitment process for multiple simultaneous positions
- ATS Management: Implement and enhance the Applicant Tracking System to streamline recruitment
- HR Compliance: Ensure all HR activities comply with legal and organizational policies
- Stakeholder Collaboration: Work closely with other departments to ensure recruitment strategies align with business goals
- Data Analysis: Use metrics and analytics to assess the effectiveness of recruitment processes
- Onboarded Over 60 Employees: Successfully integrated over 60 new hires in a challenging year, including IT professionals such as business analysts, quality assurance specialists, and software engineers skilled in various technologies
- Implemented a New ATS System: Launched a new Applicant Tracking System and revamped the recruitment process, reducing time to hire by 50%
Talent Acquisition Specialist
ASAL Technologies
Rawabi, Rawabi
11.2019 - 03.2023
- Implemented a new ATS and hired over 100 employees
- Managed recruitment, onboarding, employee relations, and training programs, aligning HR strategies with company goals
- Team Building: Successfully built teams for multinational companies like Apple and Microsoft, focusing on high-volume and high-stakes recruitment
- Hiring Management: Managed recruitment, onboarding, employee relations, and training programs, aligning HR strategies with company goals
- Selection Criteria Development: Determined hiring profiles and job requirements for vacant positions
- ATS Management: Managed hiring processes using an electronic Applicant Tracking System (ATS)
- Candidate Evaluation: Screened candidates through calls and pre-interview assessments
- Interview Facilitation: Compiled interview questions and conducted calls with shortlisted candidates
- Relationship Management: Documented processes and maintained relationships with potential candidates and past applicants
- Strategic HR Development: Developed hiring strategies and procedures aligned with industry trends
- Onboarding: Managed and conducted the onboarding and orientation programs for new employees
- Employee Engagement: Managed and conducted activities to maintain a positive work environment
- Employee Follow-up: Followed up with new hires after their probation period to confirm employment
- Quarterly HR Reviews: Held quarterly meetings with management to discuss recruitment and HR accomplishments
- Implemented a New ATS: Introduced a new Applicant Tracking System, optimizing recruitment processes
- Hired Over 100 Employees: Successfully recruited over 100 IT professionals, including software engineers with expertise in frontend and backend technologies
Hiring Artist Manager
SocialDice
Ramallah, Ramallah
03.2017 - 11.2019
- I planned annual goals for customer success, managed client relationships, and led technical / business reviews, which improved customer satisfaction and streamlined business processes
- Additionally, I developed job descriptions and recruitment strategies, maintained client satisfaction, and conducted headhunting, enhancing both recruitment processes and client experience
- Created job descriptions and developed recruitment strategies
- Maintained high levels of client satisfaction and provided continuous support
- Conducted headhunting and built positive professional networks
- Planned annual goals for the customer success department
- Managed client relationships, increasing adoption and satisfaction
- Coordinated technical/business reviews and product implementation
Customer Care Specialist
Yamsafer
Ramallah, Ramallah
06.2016 - 10.2016
- Increased sales and revenue by updating CRM records and improving product usage
- Identified client needs and created action plans for better service utilization
Sales Representative
Ottica Eyewear Store
Ramallah, Ramallah
04.2013 - 06.2016
- Interacted with customers, handled counter sales, and provided after-sales service
- Maintained inventory and ensured a positive customer experience
- Increased sales revenue by 20% through the first 2 years.
Sales Representative
Steady Point
Ramallah, Ramallah
07.2015 - 10.2015
- Presented and sold company products, conducted market research, and maintained client relationships, driving sales and expanding the client base
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor - Business Administration
Birzeit University
Berzeit, Palestine 09.2010 - 12.2015
Skills
Talent management
undefinedCertification
Employee Experience in Hybrid business World, LinkedIn Learning
Strengths and expertise
- Mass Hiring
- Employee Relations
- Team Leadership
- Talent Acquisition
- Strategic Planning
- Communication
- IT Recruitment
- Client Relationship Management
- Operations Management
Timeline
Deputy Human Resource Manager
ONFUSION Technologies
09.2024 - Current
Senior Talent Acquisition Specialist
Tech360-Ejada System
03.2023 - 07.2024
Talent Acquisition Specialist
ASAL Technologies
11.2019 - 03.2023
Hiring Artist Manager
SocialDice
03.2017 - 11.2019
Customer Care Specialist
Yamsafer
06.2016 - 10.2016
Sales Representative
Steady Point
07.2015 - 10.2015
Sales Representative
Ottica Eyewear Store
04.2013 - 06.2016
Bachelor - Business Administration
Birzeit University
09.2010 - 12.2015
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