Mohammad Shela
Human Resource and Talent Acquisition Specialist
Ramallah,Albireh
Summary
With over 8 years of HR and talent acquisition experience, Specialized in recruitment, performance management, and employee relations. Throughout my career, I have successfully hired for various roles, including software engineers, business analysts, product managers, UI/UX designers, and QA engineers. Core strength lies in aligning HR strategies with business objectives, optimizing recruitment processes, and ensuring HR compliance. Additionally, I excel in onboarding, training, and enhancing employee performance. As a skilled communicator and leader, I am dedicated to advancing human resources to achieve organizational success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Deputy Human Resource Manager
ONFUSION Technologies
Ramallah, Ramallah
09.2024 - Current
- Led HR operations and strategy, aligning with organizational goals and scaling the workforce to meet company demands.
- Designed and implemented a comprehensive salary scale tailored to local market conditions.
- Successfully recruited over 30 engineers within three months, ensuring efficient and high-quality onboarding processes.
- Developed and enforced HR policies, fostering a compliant and structured work environment.
- Oversaw the establishment of the company's office in Palestine, managing office selection, equipment procurement, and operational readiness.
- Collaborated with leadership to address employee relations, performance management, and organizational development.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Motivated employees through special events, incentive programs, and constructive feedback.
Senior Talent Acquisition Specialist
Tech360-Ejada System
Ramallah, Ramallah
03.2023 - 07.2024
- Implemented a structured salary scale and optimized the Applicant Tracking System (ATS)
- Onboarded over 60 employees in a year, managing high-volume hiring and ensuring HR compliance
- Drive Talent Acquisition Strategies and HR Initiatives: Develop and implement HR plans to meet organizational needs
- Talent Sourcing: Execute recruitment strategies to attract and secure top talent
- High-Volume Hiring: Manage the recruitment process for multiple simultaneous positions
- ATS Management: Implement and enhance the Applicant Tracking System to streamline recruitment
- HR Compliance: Ensure all HR activities comply with legal and organizational policies
- Stakeholder Collaboration: Work closely with other departments to ensure recruitment strategies align with business goals
- Data Analysis: Use metrics and analytics to assess the effectiveness of recruitment processes
- Onboarded Over 60 Employees: Successfully integrated over 60 new hires in a challenging year, including IT professionals such as business analysts, quality assurance specialists, and software engineers skilled in various technologies
- Implemented a New ATS System: Launched a new Applicant Tracking System and revamped the recruitment process, reducing time to hire by 50%
Talent Acquisition Specialist
ASAL Technologies
Rawabi, Rawabi
11.2019 - 03.2023
- Implemented a new ATS and hired over 100 employees
- Managed recruitment, onboarding, employee relations, and training programs, aligning HR strategies with company goals
- Team Building: Successfully built teams for multinational companies like Apple and Microsoft, focusing on high-volume and high-stakes recruitment
- Hiring Management: Managed recruitment, onboarding, employee relations, and training programs, aligning HR strategies with company goals
- Selection Criteria Development: Determined hiring profiles and job requirements for vacant positions
- ATS Management: Managed hiring processes using an electronic Applicant Tracking System (ATS)
- Candidate Evaluation: Screened candidates through calls and pre-interview assessments
- Interview Facilitation: Compiled interview questions and conducted calls with shortlisted candidates
- Relationship Management: Documented processes and maintained relationships with potential candidates and past applicants
- Strategic HR Development: Developed hiring strategies and procedures aligned with industry trends
- Onboarding: Managed and conducted the onboarding and orientation programs for new employees
- Employee Engagement: Managed and conducted activities to maintain a positive work environment
- Employee Follow-up: Followed up with new hires after their probation period to confirm employment
- Quarterly HR Reviews: Held quarterly meetings with management to discuss recruitment and HR accomplishments
- Implemented a New ATS: Introduced a new Applicant Tracking System, optimizing recruitment processes
- Hired Over 100 Employees: Successfully recruited over 100 IT professionals, including software engineers with expertise in frontend and backend technologies
Hiring Artist Manager
SocialDice
Ramallah, Ramallah
03.2017 - 11.2019
- I planned annual goals for customer success, managed client relationships, and led technical / business reviews, which improved customer satisfaction and streamlined business processes
- Additionally, I developed job descriptions and recruitment strategies, maintained client satisfaction, and conducted headhunting, enhancing both recruitment processes and client experience
- Created job descriptions and developed recruitment strategies
- Maintained high levels of client satisfaction and provided continuous support
- Conducted headhunting and built positive professional networks
- Planned annual goals for the customer success department
- Managed client relationships, increasing adoption and satisfaction
- Coordinated technical/business reviews and product implementation
Customer Care Specialist
Yamsafer
Ramallah, Ramallah
06.2016 - 10.2016
- Increased sales and revenue by updating CRM records and improving product usage
- Identified client needs and created action plans for better service utilization
Sales Representative
Ottica Eyewear Store
Ramallah, Ramallah
04.2013 - 06.2016
- Interacted with customers, handled counter sales, and provided after-sales service
- Maintained inventory and ensured a positive customer experience
- Increased sales revenue by 20% through the first 2 years.
Sales Representative
Steady Point
Ramallah, Ramallah
07.2015 - 10.2015
- Presented and sold company products, conducted market research, and maintained client relationships, driving sales and expanding the client base
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor - Business Administration
Birzeit University
Berzeit, Palestine 09.2010 - 12.2015
Skills
Talent management
Recruitment
Relationship building
Applicant tracking systems
Salary and benefits negotiations
Onboarding processes
Passive candidate engagement
Performance assessment
Payroll administration
Policy enforcement
HR policies and procedures
Succession planning
Employment law
Certification
Employee Experience in Hybrid business World, LinkedIn Learning
Strengths and expertise
- Mass Hiring
- Employee Relations
- Team Leadership
- Talent Acquisition
- Strategic Planning
- Communication
- IT Recruitment
- Client Relationship Management
- Operations Management
Timeline
Deputy Human Resource Manager
ONFUSION Technologies
09.2024 - Current
Senior Talent Acquisition Specialist
Tech360-Ejada System
03.2023 - 07.2024
Talent Acquisition Specialist
ASAL Technologies
11.2019 - 03.2023
Hiring Artist Manager
SocialDice
03.2017 - 11.2019
Customer Care Specialist
Yamsafer
06.2016 - 10.2016
Sales Representative
Steady Point
07.2015 - 10.2015
Sales Representative
Ottica Eyewear Store
04.2013 - 06.2016
Bachelor - Business Administration
Birzeit University
09.2010 - 12.2015