Maisa AbuBaker
Senior Projects And Grants Coordinator
Ramallah,Palestine
Summary
Experienced financial inclusion and project coordinator with over 11 years in financial regulation, project management, internal audit, and stakeholder engagement. Proven track record in driving regional financial initiatives, managing cross-functional teams, and supporting institutional development through data-driven strategies. Adept at fostering strategic partnerships and aligning multi-stakeholder priorities to support inclusive economic growth.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Project & Grants Coordinator
Palestine Monetary Authority (PMA)
Ramallah, Ramallah
11.2022 - Current
- Lead implementation of development projects and donor-funded initiatives advancing financial inclusion and institutional development.
- Coordinate with national and international partners (including AFI) to deliver strategic programs under the Financial Inclusion for the Arab Region Initiative (FIARI).
- Manage grant reporting, budgeting, and stakeholder engagement, ensuring alignment with PMA and partner priorities.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Coordinator – Financial Inclusion & Field Surveys
Palestine Monetary Authority (PMA)
03.2022 - 10.2022
- Designed and managed field surveys to assess financial service accessibility and inclusion.
- Engaged with financial institutions to promote inclusive policies and support financial literacy campaigns.
- Responsible for coordinating the second demand-side survey and preparing the reporting for its launch sponsored by the Alliance for Financial Inclusion (AFI)
Internal Auditor
Second Choice
UAE
05.2021 - 01.2022
- Assessed compliance with internal policies and international financial standards.
- Delivered audit reports and risk assessments to executive leadership with recommendations for operational improvement.
- Produced audit reports and documented recommendations to improve internal controls.
Internal Auditor
Deloitte
Ramallah, Ramallah
10.2019 - 02.2020
- Conducted internal control evaluations and risk analysis for diverse clients.
- Contributed to governance audits and presented findings to client leadership.
- Produced audit reports and documented recommendations to improve internal controls.
Credit Control Supervisor
Sanad Construction Resources
01.2018 - 05.2019
- Oversaw customer credit records and ensured timely collections and compliance with contractual obligations.
- Liaised with legal units on default cases and managed financial guarantees and mortgage documentation.
- Maintained strong relationships with clients, addressing their concerns promptly to ensure satisfaction.
- Achieved high levels of customer retention by cultivating positive long-term relationships built on trust and open communication.
Credit Control Team Lead
Sanad Construction Resources
Ramallah, Ramallah
12.2013 - 12.2017
- Led a team managing client financial reconciliations and collection processes.
- Developed and maintained financial reports including aging analysis and payment trends.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Finance and Banking - Minor in Business Administration
Birzeit University
Palestine 01.2009 - 2013.01
Skills
- Microsoft Office proficiency
- Questionnaire development
- Financial auditing
- Financial data analysis
- Effective strategic communications
- Project coordination and Grant administration
- Oracle accounting system proficiency
- Microsoft Office proficiency
Websites
Professional Development
- Policy Framework for Women-led MSME Access to Finance – Alliance for Financial Inclusion
- Women's Leadership & Institutional Diversity – Solutions for Development Consulting Co.
- Successful Rules for Bad Debt Recovery – Institute of Banking Studies
- Palestinian Tax Law – Ernst & Young
- Executive Email Etiquette – Ways International
Timeline
Senior Project & Grants Coordinator
Palestine Monetary Authority (PMA)
11.2022 - Current
Coordinator – Financial Inclusion & Field Surveys
Palestine Monetary Authority (PMA)
03.2022 - 10.2022
Internal Auditor
Second Choice
05.2021 - 01.2022
Internal Auditor
Deloitte
10.2019 - 02.2020
Credit Control Supervisor
Sanad Construction Resources
01.2018 - 05.2019
Credit Control Team Lead
Sanad Construction Resources
12.2013 - 12.2017
Bachelor of Finance and Banking - Minor in Business Administration
Birzeit University
01.2009 - 2013.01
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