MAHMOUD ABU SHAMAT
HR Administrator
Nablus
Summary
Diligent HR Administrator with solid background in HR administration. Managed employee records, facilitated onboarding processes, and supported HR functions to ensure seamless operations. Demonstrated strong organizational and communication skills in coordinating between departments and handling sensitive information.
Professional in human resources, equipped for impactful contributions. Strong background in employee relations, policy implementation, and recruitment processes. Focused on team collaboration and delivering results. Reliable and adaptable to evolving organizational needs. Skilled in conflict resolution, compliance, and HR systems management.
Overview
24
24
years of professional experience
2
2
Languages
Work History
HR Administrator
Mikkawi 1955 Clothing Co.
07.2021 - Current
- Maintain & update employee's records.
- Update internal HR databases: for example, leave, sick leave and new hires.
- Review and update company polices.
- Process employees' requests and provide relevant information.
- Conducting new hire orientation by sharing onboarding packages and explaining company polices.
- Writing and post job ads on careers pages and process incoming resumes.
- Preparing the payroll providing the up-to-date information on all employees, including sick leaves, leaves of absence, over time hours, work schedules, and more.
- Coordination training programs.
- Administers the insurance files.
- Preparing reports and presentation for internal communication.
- Performs other duties as required.
Mortgage Consultant (Freelancer)
Maskan Commercial Brokers
03.2019 - 06.2019
- Dealing with lending institutions & banks, acting on behalf of potential borrowers to get the best mortgage loan for their financial situation.
- Build and maintain effective business relationships with developers and banks.
- Ensure complete proposal and proper documentation for per approval.
- Ensure that all customers updated on all deals proposed & follow up regarding the approval.
Personal Banking Officer Retail & Wealth Management
HSBC Bank Middle East
02.2018 - 01.2019
- Provide a seamless end to end customer experience by advising them on appropriate products and services.
- Contribute to fulfill customer's needs by providing personal banking products and services with a customer centric approach, with professional advice on financial products to our customers.
- Develop customer base and maintain existing customer relationships, Interacting with clients and providing them proper information concerning the products and the services offered by the bank.
Customer Service Officer Retail & Business Banking
The National Bank of Ras-AlKhaimah P.S.C
08.2014 - 01.2018
- Promote and sell auto loan and related products and build business relationships, while ensuring adherence to bank polices, ethics and code of conduct.
- Build and maintain effective business relationship with approved dealerships, and ensure that daily timings cover their requirements.
- Achieve or exceed daily auto loans set target.
- Ensure complete proposal and proper documentation for credit approval.
- Find alternative methods of sourcing business.
- Full awareness on auto loan's policy and implementing them at all the times.
Operation Supervisor
Pal Gaz for Distribution & Services of LPG GAS
06.2013 - 12.2013
- Direct and coordinate activities of businesses or departments concerned with the production, pricing & sales.
- Manage staff, preparing work schedules and assigning specific duties.
- Review sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing program improvement.
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Senior Sales Officer, Retail & Business Banking
The National Bank of Ras-AlKhaimah P.S.C
08.2010 - 05.2012
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Provide the team with a vision of the objectives.
- Provide guidance to the team based on management direction.
- Promote and sell Auto Loan products and promotions in assigned business territory (filed sales) against set financial targets.
- Promote and sell bundled insurance products in conjunction with the Auto Loan product.
- Utilize business opportunities to cross sell additional products to Auto Loan Customer.
Delinquency Control Officer
Arab Bank plc.
12.2009 - 07.2010
- Working on enhancing collection and reducing the delinquency ratios in Personal, Housing and Auto loans, as well as Credit Cards.
- Identifying reasons for delinquency and communicate them to the related department, to take into consideration in policies and processes of granting loans/credit cards.
- Following up the delinquent customers according to the banks policies, instructions and the daily collection reports to collect the delinquent loans.
- Following up the delinquent customers in all products and handling the daily collection reports to collect the delinquent loans.
- Following the use of the guarantees that are belonging to delinquent accounts and collect the loans before the legal period (90 days).
Sales Officer, Retail & Business Banking
Arab Bank plc.
07.2006 - 11.2009
- Achieve high volume of sales against the targets set by the bank.
- Handle the assigned car showrooms of Dubai, with a view to maintain a reasonable market share for the bank and continuously strive towards increasing the same.
- Establishing and maintaining good personal rapport with the showroom sales personnel in order to capture maximum business for the bank.
- Ensure high level of customer satisfaction by providing the customer with excellent service, in terms of quick loan processing clarification of any customer's queries.
- Cross selling the bank products as per the client's financial needs and eligibility.
- Convince the credit officer and get the approval as per the bank policy.
- Work the extra mile and push to close target above the target set by the bank.
- Maintain good customer data base and seek referrals for future business.
Operation Assistant
Modern Pharmaceutical Co.
08.2004 - 07.2006
- Undertaking sales support activities in the field.
- Representing the Medical Division at all Govt. & private departments.
- Helping the principal companies whenever necessary.
- Collecting cheques for the Division.
- Carrying out local purchase activates.
- Supplying goods to customers on an urgent basis.
- Assisting the Admin Staff whenever necessary.
- Ensuring confidentiality in all matters and adhering to the corporate objectives.
Sales Officer
Al Dana Pure Natural Mineral Water.
03.2003 - 07.2004
- Increased sales by searching and contracting with new customers.
- Suggested new promotions that increased the sales.
- Making daily, weekly and monthly sales report.
- Making credit details of customers and invoices.
- Preparing Stock reports and also ensuring that all reports remain updated.
Retail Sales (Elegant Shoe)
New Al Hadi Development & Investment Co.
04.2001 - 12.2003
- Responsible for Sales & Customer Service.
- Submitting Business Improvement Studies.
- Stock control.
- Reporting about Business Development.
Education
Training of trainers - TOT Certificate -
Canada Global Centre
HR Administrator Diploma - undefined
Pitman training center
New Models of Business in Society, course certificate - undefined
University of Virginia
Marketing Analytics, course certificate - undefined
University of Virginia
AML, course certificate - undefined
RAK Bank
B.A. - Business Administration
An-NAJAH National University
01.1996 - 2001.01
Skills
Human resources information systems
Personal Information
- Date of Birth: 02/06/77
- Nationality: Palestinian
Timeline
HR Administrator
Mikkawi 1955 Clothing Co.
07.2021 - Current
Mortgage Consultant (Freelancer)
Maskan Commercial Brokers
03.2019 - 06.2019
Personal Banking Officer Retail & Wealth Management
HSBC Bank Middle East
02.2018 - 01.2019
Customer Service Officer Retail & Business Banking
The National Bank of Ras-AlKhaimah P.S.C
08.2014 - 01.2018
Operation Supervisor
Pal Gaz for Distribution & Services of LPG GAS
06.2013 - 12.2013
Senior Sales Officer, Retail & Business Banking
The National Bank of Ras-AlKhaimah P.S.C
08.2010 - 05.2012
Delinquency Control Officer
Arab Bank plc.
12.2009 - 07.2010
Sales Officer, Retail & Business Banking
Arab Bank plc.
07.2006 - 11.2009
Operation Assistant
Modern Pharmaceutical Co.
08.2004 - 07.2006
Sales Officer
Al Dana Pure Natural Mineral Water.
03.2003 - 07.2004
Retail Sales (Elegant Shoe)
New Al Hadi Development & Investment Co.
04.2001 - 12.2003
B.A. - Business Administration
An-NAJAH National University
01.1996 - 2001.01
HR Administrator Diploma - undefined
Pitman training center
New Models of Business in Society, course certificate - undefined
University of Virginia
Marketing Analytics, course certificate - undefined
University of Virginia
AML, course certificate - undefined
RAK Bank
Training of trainers - TOT Certificate -
Canada Global Centre
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