Layan Haj ali
Ramallah
Summary
Results-driven Project Manager with experience in project coordination, team leadership, and customer service. Progressed from Call Center Agent to Supervisor within four months, leading a team of 12 employees across more than 7 projects. Holds a Bachelor’s degree in German as a Foreign Language, with strong leadership, communication, organizational, and problem-solving skills. Skilled at managing multiple projects, coordinating teams, and ensuring efficient workflow and project delivery.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Project Manager
Dial company
Ramallah, Irsal-masaief
10.2026 - 10.2026
Call Centre Supervisor
Dial company
Ramallah, Irsal-masief
10.2025 - 10.2026
- WritingSupervisorSupervised a team of 12 employees across 7+ projects.
- Coordinated team activities and monitored performance to ensure tasks were completed efficiently.
- Developed leadership, communication, and problem-solving skills.
- Gained valuable professional experience in team management and project coordination as a first work experience.
Call Centre Agent
Dial company
Ramallah, Irsal-masaief
09.2025 - 01.2026
- I started as a Call Centre Agent and worked in the role for four months.
- Began supervisor training within the first two months of employment.
- Promoted to Supervisor after four months, demonstrating rapid professional growth and strong performance.
- Developed leadership, communication, and problem-solving skills in a fast-paced work environment.
Education
Bachelor of Arts - German as a foreign language
Birzeit university
Birzeit2024
Skills
- Team leadership
- Decision making
- Time scheduling
- Client relations
Languages
Arabic
First Language
English
Beginner
A1
German
Intermediate
B1
Hobbies and interests
- Learning new languages and exploring different cultures.
- Personal and professional development.
- Teamwork and collaborative activities.
- Problem-solving and strategic thinking.
- Traveling and discovering new experiences.
Timeline
Project Manager
Dial company
10.2026 - 10.2026
Call Centre Supervisor
Dial company
10.2025 - 10.2026
Call Centre Agent
Dial company
09.2025 - 01.2026
Bachelor of Arts - German as a foreign language
Birzeit university