Khaled Darwish Hajji

• Led IT Demand Management for the merger, ensuring seamless integration of systems and applications.
• Allocated resources and prioritized projects strategically, using Agile, Scrum, and Waterfall methodologies for effective project delivery.
• Developed and presented annual project portfolios, aligning initiatives with business goals and optimizing resource allocation.
• Strategically managed a comprehensive 3-year roadmap, aligning IT initiatives with long-term company objectives.
• Managed a $20 million budget, overseeing service level agreements and strategic IT initiatives to ensure compliance and operational efficiency.
• Worked closely with Internal Audit to maintain compliance, transparency, and control over IT operations.

Key Achievements:

• Successfully managed a diverse portfolio of intercompany systems, including Siebel CRM/TCRM, Billing systems, Websites, E-Dealer system, Mobile Apps, ERP Systems, Data centers, and infrastructure.
• Led the Integration IT systems between Jawwal and Paltel, significantly improving operational efficiency and reliability.
• Led the implementation of key digitization projects such as Digital Onboarding, EKYC, and a Unified Product Catalogue, driving significant process improvements.
• Successfully led the implementation of Process Reenigineering Project and Corresponding Automation including RPA Using Power Automate , Power Apps.
• lead the development of advanced AI/ML models like the Faults Redirection Engine and Credit Scoring Model, enhancing operational insights and decision-making Using Tablue and Power BI.
• Created a unified data warehouse, streamlining access to valuable insights and supporting data-driven decision-making.
• Established top-notch quality management practices, ensuring high standards for system performance, functionality, and reliability.
• Applied and governed the process ROI Evaluation and Analysis for Project.
• lead the Creation IT Outsourcing Function in accordance with the corresponding agreements.

• Delegate for Spectrum allocation for Palestine in coordination with MTIT.
• Created and Managed the portfolio of Green Energy initiatve in Jawwal in WB and Gaza.
• Developed and implemented effective strategies for radio network optimization, enhancing network performance and user experience.
• Conducted capacity planning and growth dimensioning to ensure the radio network could handle increased traffic and subscriber demands effectively.
• Monitored network KPIs, identified improvement areas, and devised actionable solutions to enhance network performance.
• Led network expansion projects worth $15 million over five years, ensuring seamless scalability and robust infrastructure.
• Oversaw field operations for radio and transmission networks, ensuring optimal availability, reliability, and efficiency.

Key Achievements

• Successfully implemented network expansion projects for Jawwal Mobile network, accommodating growing demand and increasing subscriber base wich resulted in traffic growth of 190% .
• led the 5 years Network Plan.
• Reduced downtime and optimized network performance through proactive and preventive maintenance best practices .
• Responded effectively to emergencies and critical incidents, minimizing service disruptions and impacts.
• Implemented a 2MWP PV Solar Plan, reducing operational expenses and transitioning towards sustainable energy strategies.
• Managed support agreements with key vendors (Nokia , Ercisson) and 3rd party subcontractors, ensuring efficient service delivery and adherence to SLAs.
• Managed all RFXs related to network Elements , Power systems and green Energy Solutions.

• Represented the SPOC Betweeen Commercial and Technical Departments in Jawwal.
• Developed and managed project portfolios, ensuring alignment with strategic objectives and maximizing ROI.
• Played a key role in defining yearly strategies, setting clear goals aligned with business direction and market trends.
• Led release management activities, ensuring smooth deployment of system updates and minimizing operational disruptions.
• Implemented change management practices, facilitating successful adoption of system upgrades and process changes.

Key Achievements

• The first creator of Demand management Function in Jawwal.2013
• The first Creator of Business Analysis Function in Jawwal. 2015
• Successfully implemented the First DWH in Jawwal. 2014
• Lead the implentation First Digtal Platform in Jawwal for Automation Paperless methodology.
• Lead the IT Transformation Big Bang Project (Siebel/TCRM, CBIO/Eppixcom Billing).2018
• Lead the implemntation of new Products/ Systems (Jawwal Mobile Apps, Edealer , Survey system, Omni Channel Logic)

• Lead the Implantation of for all Radio Site.
• Led the implemntation for Jawwal Abroad data center in London Telecity , Med1 TelAviv, Jordan Sweimeh.
• Led the implemntation for RAN and Core Nodes (MSC, HLR, BSCs etc..)

• Contributed to designing and implementing BSS systems, adhering to network requirements and industry standards
• Resolved complex BSS issues through technical expertise and collaboration with cross-functional teams
• Analyzed network data, identified bottlenecks, and implemented strategies to improve KPIs
• Actively participated in network expansion projects, ensuring successful integration of new base stations and network elements into the existing infrastructure.

• Monitored network performance using management systems and tools, ensuring stability and availability
• Promptly addressed network incidents, troubleshooting and resolving issues to maintain high network reliability
• Provided technical support to field teams and other departments, diagnosing and resolving network-related problems
• Performed routine maintenance tasks to ensure smooth network operations, including equipment checks, software upgrades, and configuration backups
• Maintained accurate network documentation for reference, knowledge sharing, and training purposes
• Monitored network performance metrics, generated reports, and recommended optimization strategies
• Collaborated with various teams (BSS, transmission, field engineers) to address network issues and ensure efficient resolution.