Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate
Jawad Murad

Jawad Murad

Tubas,Palestine

Summary

skilled professional with strong proficiency in using various software applications effectively. In addition, I excel in communication, both written and verbal, allowing me to build successful working relationships. I am also fluent in English, which enables me to interact seamlessly with international teams and thrive in multicultural work environments

Overview

1
1
year of professional experience

Work History

Customer Support

Almajd for Technology
03.2023 - 04.2024


Provided technical and non-technical support to customers via phone, email, and live chat, ensuring timely issue resolution.

Assisted customers in troubleshooting software and hardware-related issues, escalating complex cases when necessary.

Maintained detailed records of customer interactions, feedback, and technical issues to improve service quality.

Collaborated with internal teams, including technical support and product development, to enhance the customer experience.

Delivered exceptional customer service, contributing to increased customer satisfaction and retention.

Education

Bachelor's - Multimedia

Arab American University Palestine
Jenin,Palestine

Skills

    Proficient in English Communication: Strong skills in both written and spoken English, with the ability to effectively communicate in professional environments

    Customer Service Experience: Skilled in interacting with clients, understanding their needs, and providing solutions, ensuring a positive customer experience

    Computer Proficiency: Extensive experience with various computer software, including Microsoft Office Suite, data entry, and internet research

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Support

Almajd for Technology
03.2023 - 04.2024

Bachelor's - Multimedia

Arab American University Palestine

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Jawad Murad