Iyad Itoum
Jenin,JEN
Summary
Detail-oriented IT Specialist with strong skills in network security, technical support, and system administration. Committed to enhancing network performance and resolving user issues efficiently.
Overview
3
3
years of professional experience
Work History
IT Specialist
Sparta
Jenin, JEN
02.2020 - 04.2023
- Monitored network performance and identified potential security threats.
- Created user accounts, set up permissions, and monitored system security to ensure compliance and protect sensitive information.
- Configured and maintained hardware and software systems for optimal performance.
- Managed IT support tickets, efficiently resolving user issues to enhance overall user satisfaction.
- Installed operating systems, applications, patches, and updates.
- Collaborated with technical team to identify recurring customer issues and develop long-term solutions, improving service reliability.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Used remote login tools to assist clients with technical and product questions.
- Provided guidance on best practices for using technology resources securely.
Education
Bachelor of Science - Network / Information Security
Arab American University (AAUP)
Jenin06-2025
Skills
- Network security
- Vulnerability management
- Incident management
- Risk assessment
- System administration
- Technical support
- User training
Languages
English
Proficient (C2)
C2
German
Elementary (A2)
A2
russian
Beginner (A1)
A1
Timeline
IT Specialist
Sparta
02.2020 - 04.2023
Bachelor of Science - Network / Information Security
Arab American University (AAUP)