Hassan Aljafri
Bethlehem
Summary
Experienced IT Technician skilled in hardware installation, software configuration, and remote support. Known for effective problem-solving and time management, consistently contributing to seamless IT operations and enhanced customer satisfaction. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Detail-oriented IT Technician with strong skills in network troubleshooting and remote support. Committed to delivering exceptional customer service and resolving technical issues efficiently. Resourceful IT Technician with a robust background in technical support and customer service. Proven ability to troubleshoot and resolve network issues, ready to leverage expertise to improve user satisfaction and operational efficiency.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
IT Technician
Myself
Bethlehem
09.2018 - Current
- Installed and configured hardware and software for various client systems.
- Troubleshot network issues to maintain connectivity for users.
- Provided remote support for offsite locations using remote control tools.
- Provided remote support over the phone or through online tools such as TeamViewer or LogMeIn.
- Provided remote support services when necessary.
- Provided remote support using remote desktop connections or other tools available.
Supermarket Worker
Al-Jarashi National Company
Bethlehem
08.2023 - 04.2024
- Assisted customers in locating products and answering inquiries.
- Stocked shelves efficiently to maintain product availability and organization.
- Maintained cleanliness and safety standards throughout the store environment.
- Collaborated with team members to manage inventory and replenish supplies.
- Supported receiving shipments by unloading, sorting, and storing merchandise properly.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
Technical Support Officer
Innovative Technology
Bethlehem
10.2021 - 06.2023
- Assisted customers with troubleshooting hardware and software issues.
- Managed ticketing system to track and resolve technical support requests.
- Provided training to users on new software applications and features.
- Communicated effectively with customers to ensure understanding of issues.
- Assisted other departments in resolving their IT related queries.
Education
CCNA/CompTIA+ - Information Technology
Global
Bethlehem 01-2018
Some College (No Degree) -
Bethlehem University
Bethlehem Skills
- Hardware installation
- Network troubleshooting
- Software configuration
- Remote support
- Ticket management
- Customer service
- IT training
- Problem solving
- Time management
- Technical support
- Desktop technical support
- Application installations
- Operating system management
Languages
English
Advanced (C1)
C1
Arabic
Native
Native
Certification
CompTIA+ certificate
Timeline
Supermarket Worker
Al-Jarashi National Company
08.2023 - 04.2024
Technical Support Officer
Innovative Technology
10.2021 - 06.2023
IT Technician
Myself
09.2018 - Current
CCNA/CompTIA+ - Information Technology
Global
Some College (No Degree) -
Bethlehem University