Dua’a H. Abdalgani
Ramallah
Summary
Optometrist and quality officer with proven expertise in conducting thorough eye examinations and optimizing clinic operations. Demonstrated ability to enhance patient satisfaction through critical thinking and meticulous attention to detail. Experienced in implementing streamlined processes that improve overall clinic efficiency.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Optometrist & Quality Officer
Basar Eye Center
03.2020 - 06.2023
- Conducted comprehensive eye examinations, effectively addressing diverse patient needs to improve patient outcomes.
- Utilized advanced diagnostic equipment for precise assessments and treatments.
- Prescribed corrective lenses and vision therapy tailored to individual patients.
- Collaborated with ophthalmic technicians to streamline clinic processes, improving patient flow and service delivery.
- Trained staff on documentation practices and accurate data entry, reinforcing compliance and data integrity.
Optometrist & Sales Officer
Titi Optical Center
02.2016 - 09.2018
- Diagnosed vision problems and prescribed corrective lenses.
- Conducted comprehensive eye examinations for patients of all ages.
- Educated patients on eye health, enabling informed decisions about vision care.
- Compiled patient data systematically to enhance record-keeping accuracy. and followed up with clients to ensure clarity on services and improve patient satisfaction.
- Contributed to monthly performance summaries, highlighting team achievements and identifying actionable growth opportunities.
Optometrist
Dr. Ashraf Musallam Ophthalmic Center
12.2014 - 01.2016
- Performed comprehensive eye examinations for diverse patient demographics, ensuring tailored care and accurate diagnoses.
- Conducted diagnostic testing to ensure accurate medical records and informed clinical decisions.
- Prescribed corrective lenses tailored to individual patient needs.
- Documented patient outcomes and coordinated follow-up processes to improve patient care continuity.
Volunteer Optometrist
Amal Al-Hayat Center
Nablus
2013 - 2013
- Coordinated community eye screenings, analyzing data collection to provide actionable insights for service delivery.
- Delivered health awareness sessions, structuring data to inform reporting and enhance program planning.
- Managed scheduling and task assignments for team members, optimizing workflow to support operational goals.
Education
Master’s - Quality Management in Healthcare
Arab American University
Ramallah09-2025
Bachelor of Optometry -
An-Najah National University
01-2014
Skills
- Patient care and eye examinations
- Vision assessment and surgery referrals
- Patient assessment
- Clinical documentation and records management
- Data analysis and quality management
- Critical thinking
- Communication skills and attention to detail
Certification
Low Vision Assessment, German Jordanian University, 2014.
MEAL in Practice (MEALP) Certification, Ritaj Managerial Solutions, 2025.
Introduction to MEAL, Kaya, 2025.
MEAL Course, Save the Children / OpenLearn, 2025.
KoboToolbox for Data Collection, 2025.
Excel for Data Analysis, Coursera, 2025.
MEAL in Practice (MEALP) Certification, Ritaj Managerial Solutions, 2025.
Introduction to MEAL, Kaya, 2025.
MEAL Course, Save the Children / OpenLearn, 2025.
KoboToolbox for Data Collection, 2025.
Excel for Data Analysis, Coursera, 2025.
Projects
MEAL Academic & Applied Projects, Designed M&E frameworks including indicators, data collection tools, and monitoring plans for institutional readiness assessments. Conducted structured primary data collection and applied data validation and cleaning protocols to ensure high data quality. Performed quantitative analysis using SPSS, Excel, and SmartPLS and developed structured analytical and learning reports. Developed logframes, baseline tools, performance monitoring plans, and donor-style reports through certified MEAL training programs. Applied accountability principles, feedback mechanisms, ethical data handling, and beneficiary-centered reporting in humanitarian project scenarios.
Languages
English
Proficient (C2)
C2
Arabic
Native
Native
References
Available upon request
Timeline
Optometrist & Quality Officer
Basar Eye Center
03.2020 - 06.2023
Optometrist & Sales Officer
Titi Optical Center
02.2016 - 09.2018
Optometrist
Dr. Ashraf Musallam Ophthalmic Center
12.2014 - 01.2016
Volunteer Optometrist
Amal Al-Hayat Center
2013 - 2013
Master’s - Quality Management in Healthcare
Arab American University
Bachelor of Optometry -
An-Najah National University