Bijad Hussein
Ramallah,Palestine
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 15-year record of building positive relationships with internal and external stakeholders. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Director
Massar International Group
04.2023 - Current
- Manage IT Teams for all Massar Companies (34 Companies)
- Leading Companies Group Tech Business Architecture and Technology Strategic leader and member of the executive team responsible for the company's business, technology, strategy and execution, responsible for Rawabi Smart City backend-as-a-service platform, Private cloud, FTTH infrastructure, Metro Ethernet, sourcing and developing smart-city solutions, adapting, and Integration of external modules/API related to mobility, safety, security and environment, Technology Strategy: Develop and implement a comprehensive IT strategy that aligns with the organization's overall business objectives and future growth plans
- Budget Management: Manage the IT budget effectively, ensuring that resources are allocated appropriately for projects, maintenance, and upgrades, while optimizing costs wherever possible
- Infrastructure Management: Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, hardware, software, and telecommunications systems
- Security Management: Implement robust security measures to safeguard the organization's data and information systems from potential threats and breaches, ensuring compliance with relevant regulations and standards
- Team Leadership: Lead and manage the IT team, providing guidance, mentorship, and support to ensure that they have the necessary resources and skills to perform their roles effectively
- Vendor Management: Collaborate with external vendors and service providers, overseeing contracts, negotiations, and partnerships to ensure the delivery of quality services and products that meet the organization's needs
- Technology Implementation: Evaluate and implement new technologies that can enhance operational efficiency and productivity, staying updated with the latest industry trends and advancements
- Risk Management: Identify potential risks and vulnerabilities within the IT infrastructure and develop mitigation strategies to minimize any adverse impacts on the organization's operations and data integrity
- Collaboration and Communication: Foster effective communication and collaboration between IT and other departments, ensuring that technology solutions support and enhance the overall business objectives and processes
- Strategic Planning: Work closely with senior management to align IT initiatives with the organization's overall strategic plans, contributing to the long-term growth and success of the company
- Manage & implement cloud reference architectures, governance policies, security models, ISO 27001 to best practices Architecting & managing datacenter services (Virtualization, SaaS, Hosting, Billing, SAN) providing enabling cloud services to startup community, and companies moving to the city
- Manage commercial areas, office towers, retail areas, public space IP network with high availability (Core/dist/access switching, IP Telephony & collaboration, WiFi, access control, parking systems, etc…) Managed all software requirements for city international retails like Mango, Hugo Boss, Lacoste (Visitor Analytics & Traffic, POS Reporting, Accounting integration, Music, PA and evacuation, Security, Warehouses, digital signage)
IT & Business Transformation Manager
Masrouji Group
04.2021 - 04.2023
- This position is a cross-country (West Bank & Gaza, Jordan and UAE) Manage Teams for all Masrouji Companies (six Companies)
- In relation to modernization and digitization projects, act as point of contact between different departments within the company and relevant third parties
- Develop and execute business transformation projects across the company’s different divisions
- Develop and communicate strategies and objectives with relevant departments and colleagues
- Building integrated Process map for firms using deep analysis, gathering information’s
- Building SOP’s, KPI’s for processes Identify problematic areas and implement strategic solutions in time
- Develop and present needed operational and strategic reports
- Manage teams who are responsible for fulfilling projects and achieving their deliverables
- Plan, lead and oversee all IT related affairs
- Manage IT staff
- Key Person in Quality Management Committee.
Head – IT & Admin Department
The Palestine Economic Policy Research Institute (MAS)
05.2013 - 04.2021
- Manage the Technical Service Operation, Manage the Day-to-Day Operation
- Organize and manage IT procedures and equipments along with complete IT documentation while maintaining system infrastructure, developing security policies, deployment, monitoring, control and evaluation of system access in accordance with company specifications Responsible for preparing documentation for business needs and current system limitation, project plans and handling communication with employees Accountable for technical competence building, resource management evaluations; actively set up team’s appraisal and goals Constantly detect, diagnose and report hardware, software, networking related problems for effective and immediate solution Define business mission and performance standards across all functional areas including identification and testing of new software and hardware for improving and upgrading systems
- Monitor IT policies, technical manual for operations, IT Service management process and catalyze realignments to make the system more effective Led, trained and monitored the performance of team members to ensure compliance to various standards, procedures Gear the activities for monitoring and analysis of information/data and assist in the preparation of various reports Shoulder responsibility to report to the General Manager regarding the project risks and achievements Support employees with training, developing procedures and analysis data to improve system quality
- Fully accountable for documenting all projects software installation and applied policies and GPO’s Formulate plans to maintain and configure a daily, weekly, monthly and annual backup of the data, emails and database available in the work environment effectively using Symantec Exec backup and True Image backup and Windows 2008 R2 built-in backup feature and manage the backup through the media server “Main backup Server” Held responsibility to negotiate with suppliers on price, terms and conditions for the scope of purchase to release of purchase orders Drove initiatives to coordinate with departments and suppliers in the purchasing scope of work for projects assigned
- Expedited delivery status of orders to meet project/services schedules in coordination with counterparts and service providers Defined inventory levels for different categories of materials to chart purchase schedule Geared activities to raise purchase order (PO), purchase change orders and administer purchase requisition while sending them to designated suppliers/affiliates Strictly observed the principle of right product, right supplier, right quality, right price and right time Drew up plans for cost effective buying through long term procurement strategy and conducted cost analysis on major commodities in coordination with different agencies involved Developed vendors and negotiated with them to supply the best qualitative products on most competitive prices and resolved quality issues in collaboration with quality control department Extended necessary assistance in production of Annual Report which included customization, designing, printing and finishing Played a pivotal role in ensuring compliance with HR polices and procedure and developing reports relating to HR and payroll Devised effective strategies for handling HR modules and preparing analysis documents Gained valuable experience in conducting job interviews, recruiting people and maintaining relationships with existing employees
- Continuously took feedback from them Accountable for planning, directing and controlling the organization's activities to ensure that all scheduled targets and standards were achieved within allocated budget
System Administrator and User Support Representative
Al-Quds Open University
05.2010 - 05.2013
- Accomplished responsibility of managing internal servers including Microsoft Windows Server 2008, Domain controller, File & Print server, Application server and Database server, Exchange 2010, DHCP, TMG and Backup server Efficiently managed network security authentication including application security, anti-virus and user authentication Provided support by troubleshooting network issues, identifying network requirements, installing upgrades, monitoring and analysis of network and performance tuning while escalating problems to vendor if required Proactively involved in database reporting and support, QA testing and system improvisation including installation, DNS services administration, managing, installation and maintenance of LAN & WAN rules and connections Instrumental in implementing backups, complete recovery, ongoing support and performance tuning using tools such as Symantec backup exec 2012, Bright Store and Arconis suit Held accountability for installation, configuration, management, troubleshooting and administration of security issues and monitoring of firewalls Provided technical leadership on data security, installation and support for 200+ employee workstations via ISA & TMG Server Demonstrated professional excellence in network performance tuning, LAN, network design and implementation, problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding, quick study and technical zeal Responsible for designing, testing, implementing and maintaining the processes developed during the project while identifying and supervising risk-reduction technical investigations relative to product development projects
Quality Assurance Executive and Technical Support Representative
Jordan Islamic Bank
02.2008 - 05.2010
- Geared the activities for QA monitoring, testing and process improvement and prompt resolution of technical issues related to the banking system
- Played an pivotal role as the programmer to find, document and report bugs and errors and provide end user support Actively participated in testing the front-end of the development cycle for gains in code quality, software functionality and programmer productivity
- Extended necessary assistance to provide end user training on newly tested systems and reported to higher management regarding the test results with suggested solutions Led, trained and monitored the performance of team members to ensure compliance to various standards, procedures Contributed significantly in monitoring and resolving issues related to ATM machines
Project Planning consultant
Robust for Dealership and Business Development
06.2019
- Building integrated Process map for firms using deep analysis, gathering information’s
- Building SOP’s, KPI’s for processes
- Collecting, Defining Business Requirements converting into a Statement of Work (SOW)
- Liaised with stakeholders to develop deep understanding of business needs
- Identify, manage strategic business development opportunities across stakeholders.
Assistant Researcher – E-gov. Specialist
The Palestine Economic Policy Research Institute (MAS)
07.2021 - 12.2021
- Project title “Socio-Economic Impact and Implications of the Covid-19 Pandemic in Palestine”
- Funded by UNDP
- Key Function: Assess the impact of COVID-19 crisis on E-gov
- Develop strategy to support e-gov
- Best practices to introduce inclusive and responsive purpose-designed governance mechanisms and protocols which can mitigate the Covid-19 repercussions on economic and livelihood of citizens.
Business Process Automation Consultant
The Palestine Economic Policy Research Institute (MAS)
08.2016 - 12.2018
- Building new systems to automated their whole business using SharePoint 2013 platform Collect, Analyze and document the business and technical requirements; Design the software and hardware architecture; Documenting detailed design specifications of the components; Analyzing technical problems in the design, Process re-engineering for improved performance and efficiency; Analyze and design system reporting; Responsible for SharePoint platform Administration, maintenance and support
System Analyst Consultant
Ministry of Justice
06.2016 - 07.2016
- DO GAP Analysis for their SharePoint system (DMAS) Collect, Analyze and document the business and technical requirements
- Performing documentation and analysis for systems.
Education
Master Degree of Quality Management - Business Management
The Arab American University
Palestine01.2019
Bachelor of Computer Information Technology - Computer And Information Sciences
The Arab American University
Palestine06.2008
Skills
- IT Governance
- IT Delivery/Support
- System Automation
- Quality Management
- Project Management
- Project Analysis
- Resource Optimization
- Training & Development
- Budgeting/Cost Control
- Operation/Maintenance
- HR
- IT Procurement
- Server Administration
- SharePoint Administration
- Firewalls and Anti-Virus
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), United States, 2020
- ITIL (Information Technology Infrastructure Library), 2015
- MCITP: Microsoft Certified IT Professional, Galaxy Institute
- TS: Windows Server 2008 Active Directory, Configuring
- TS: Windows Server 2008 Network Infrastructure, Configuring
- TS: Windows Server 2008 server Administrator
- MCSA: Microsoft Certified System Administrator, Galaxy Institute
- CCNA: Cisco Certified Network Associate, Experts Turnkey Solutions, 2013
- A+
- Red Hat: Linux, Experts Trunkey solutions, 2013
- Microsoft Exchange Server 2010
- ISA, TMG Server 2008
- SharePoint 2013
Consultationandprojects
- The Palestine Economic Policy Research Institute (MAS), Assistant Researcher - E-gov. Specialist, Ramallah, Palestine, 07/21, 12/21
- Robust for Dealership and Business Development, Project Planning consultant, 06/19
- The Palestine Economic Policy Research Institute (MAS), Business Process Automation Consultant, 08/16, 12/18
- Ministry of Justice, System Analyst Consultant, 06/16, 07/16
Linguisticability
English & Arabic
Careerreview
- Massar International Group, IT Director, 04/23
- Masrouji Group, IT & Business Transformation Manager, 04/21
- The Palestine Economic Policy Research Institute (MAS), Head - IT & Admin Department, Ramallah, Palestine, 05/13, 04/21
- Al-Quds Open University, System Administrator and User Support Representative, Ramallah, Palestine, 05/10, 05/13
- Jordan Islamic Bank, Quality Assurance Executive and Technical Support Representative, Amman, Jordan, 02/08, 05/10
Personal Information
- Date of Birth: 12/07/1984
- Nationality: Jordanian
Timeline
IT Director
Massar International Group
04.2023 - Current
Assistant Researcher – E-gov. Specialist
The Palestine Economic Policy Research Institute (MAS)
07.2021 - 12.2021
IT & Business Transformation Manager
Masrouji Group
04.2021 - 04.2023
Project Planning consultant
Robust for Dealership and Business Development
06.2019
Business Process Automation Consultant
The Palestine Economic Policy Research Institute (MAS)
08.2016 - 12.2018
System Analyst Consultant
Ministry of Justice
06.2016 - 07.2016
Head – IT & Admin Department
The Palestine Economic Policy Research Institute (MAS)
05.2013 - 04.2021
System Administrator and User Support Representative
Al-Quds Open University
05.2010 - 05.2013
Quality Assurance Executive and Technical Support Representative
Jordan Islamic Bank
02.2008 - 05.2010
Master Degree of Quality Management - Business Management
The Arab American University
Bachelor of Computer Information Technology - Computer And Information Sciences
The Arab American University
- Project Management Professional (PMP), Project Management Institute (PMI), United States, 2020
- ITIL (Information Technology Infrastructure Library), 2015
- MCITP: Microsoft Certified IT Professional, Galaxy Institute
- TS: Windows Server 2008 Active Directory, Configuring
- TS: Windows Server 2008 Network Infrastructure, Configuring
- TS: Windows Server 2008 server Administrator
- MCSA: Microsoft Certified System Administrator, Galaxy Institute
- CCNA: Cisco Certified Network Associate, Experts Turnkey Solutions, 2013
- A+
- Red Hat: Linux, Experts Trunkey solutions, 2013
- Microsoft Exchange Server 2010
- ISA, TMG Server 2008
- SharePoint 2013
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