Anas Masad
Ramallah
Summary
Proven track record in exceeding sales targets and fostering customer relationships at Arab Bank, demonstrating exceptional teamwork, collaboration, and Microsoft Office proficiency. Skilled in prioritizing tasks and leveraging data-driven decision-making to enhance operational efficiency. Achieved significant improvements in team performance. Adaptable and reliable with focus on delivering results and meeting client needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Sales Officer / ECO Point Of Sale Officer
Arab Bank
11.2021 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
- Developed customized sales proposals that catered to individual clients'' needs, resulting in higher conversion rates.
- Enhanced customer satisfaction by providing timely product information, addressing concerns, and resolving issues promptly.
Supervisor
Odeh Hotel
01.2017 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Receptionist Assistant
Grand Park Hotel
07.2019 - 09.2019
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Education
Bachelor’s in Business Economics -
Birzeit University
Palestine07.2021
International Baccalaureate Diploma -
Ramallah Friends School
Palestine05.2017
Skills
- Reliability
- Teamwork and Collaboration
- Good communication skills
- Public Speaking
- Time management skills
- Prioritizing tasks to meet deadlines
- Good working knowledge of Microsoft office
- Retail Knowledge
- Privacy and Confidentiality
- Data-driven decision-making
- Budget Planning
Languages
Arabic
Native language
English
Advanced
C1
Certification
- Information Security and Cyber Risk, 03/2022.
- Customer Experience, 05/2022.
- AB plc Treating Customers Fairly, 06/2022.
- Compliance Learning, 08/2022.
Timeline
Direct Sales Officer / ECO Point Of Sale Officer
Arab Bank
11.2021 - Current
Receptionist Assistant
Grand Park Hotel
07.2019 - 09.2019
Supervisor
Odeh Hotel
01.2017 - 07.2021
Bachelor’s in Business Economics -
Birzeit University
International Baccalaureate Diploma -
Ramallah Friends School
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