Amani Sinnawi
Palestine
Summary
Proven Accountant with a robust background in finance and customer relations, honed at Jeel Al Amal Society for Needy Boys. Excelled in bank reconciliation and enhancing customer satisfaction, demonstrating a keen aptitude for Microsoft Excel and effective communication. Achieved significant improvements in financial reporting accuracy and customer service efficiency.
Overview
6
6
years of professional experience
Work History
Accountant
Jeel Al Amal Society for Needy Boys.
11.2021 - Current
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Manage and keep track of all the bank transactions that has to do with transfers, money deposits, and withdraws,etc,,.
Customer Service Officer
The National Bank
03.2020 - 10.2021
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Credit Officer
The National Bank
03.2019 - 03.2020
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed and verified income, credit reports and employment histories for each borrower.
Education
High School Diploma -
Ezariah High School For Girls
Ezariah, Main StMBA - Business Administration And Management
Al-Quds University
Abu-Dis Campus07-2023
Bachelor of Science - Finance & Accounting
Al-Quds University
Abu-Dis Campus12-2017
Skills
- Year-end close
- Bookkeeping
- Data inputting
- Accounts payable and receivable
- Bank reconciliation
- Customer relations
- Finance
- Payroll processing
- Administrative support
- Microsoft Excel
Languages
Arabic, English
Native language
English
Advanced
C1
Timeline
Accountant
Jeel Al Amal Society for Needy Boys.
11.2021 - Current
Customer Service Officer
The National Bank
03.2020 - 10.2021
Credit Officer
The National Bank
03.2019 - 03.2020
High School Diploma -
Ezariah High School For Girls
MBA - Business Administration And Management
Al-Quds University
Bachelor of Science - Finance & Accounting
Al-Quds University
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