BUSINESS
Abdulnaser Ali
Business Administration
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 8 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Banker
Palestine Islamic Bank
Albeireh
10.2017 - Current
- Developed and implemented strategies for top-tier customer service.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Monitored performance and completed performance appraisals for reports.
- Oversaw branch operations and workflow for consistency.
- Recommended new procedures to boost consistency and customer experiences.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
Loan Servicing Specialist
Faten Ins.
Ramallah
01.2015 - 04.2017
- Maintained and set mortgage interest rate and loan programs to remain competitive in market.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Conducted pre-funding and funding activities for over [Number] monthly applications.
- Reviewed and validated details of loan applications and closing documentation.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
Customer Service Representative
Reach Co
Ramallah
01.2011 - 01.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor's - Business Administration And Management
AL.Quds University
Alquds - Abu Dis 04.2001 -
Skills
Refinancing options
Analyzing performance
Financial advice
Originating home loans
Business planning
Goal planning
Loan approvals
Documentation skills
Operations management
Business Development
Educating clients
Developing customer relationships
Relationship building
Self-motivated nature
Staff Training
Cash Handling
Borrower interviewing
Small business operations
Balance sheet expertise
Loans
Team Player
Complaint resolution
Creative problem solving
Money handling abilities
Account management
Additional Information
If you need any additional information's, im open to contact by linkedin
Interests
INVESTMENTS
MONEY
Timeline
Banker
Palestine Islamic Bank
10.2017 - Current
Loan Servicing Specialist
Faten Ins.
01.2015 - 04.2017
Customer Service Representative
Reach Co
01.2011 - 01.2013
Bachelor's - Business Administration And Management
AL.Quds University
04.2001 -