Fida Zaghari
Reservation & Reception Officer
Jericho,Ketf Al-Wad
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Detail-oriented reservation & reception officer with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Reception Officer / Room Management/ Manger Assistant
Al-Baiara Resort
Jericho
01.2018 - Current
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Operated multi-line telephone system to independently handle over 30 calls each day.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients and updated client records.
Receptionist, Reservations and Tickets Employee
Jericho cable car
Jericho
03.2015 - 11.2017
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Accountant
Jericho Mall
Jericho
06.2015 - 08.2015
- Gathered financial information, prepared documents, and closed books.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
Education
Bachelor Degree - Business Administration
AL-OUDS OPEN UNIVERSITY
Jericho City 09.2010 - 05.2014
High School Diploma -
Fatimah AL-Zahra' Secondary School For Girls
Jericho 09.2008 - 03.2010
Computer Courses - MS Windows, MS Word And MS Excel
Municipal Public Library
QalqilyaCertificate - Translation - Interpretation
Bridge Development Group
Jericho 10.2015 - 11.2015
Skills
Bookkeeping
Multi-line Telephone Systems
Scheduling
Business administration
Sorting and labeling
Staff Management
MS Office
Registration management
Payroll management
Consulting
Customer satisfaction
Taking reservations
Coordinating reservations
Timeline
Reception Officer / Room Management/ Manger Assistant
Al-Baiara Resort
01.2018 - Current
Certificate - Translation - Interpretation
Bridge Development Group
10.2015 - 11.2015
Accountant
Jericho Mall
06.2015 - 08.2015
Receptionist, Reservations and Tickets Employee
Jericho cable car
03.2015 - 11.2017
Bachelor Degree - Business Administration
AL-OUDS OPEN UNIVERSITY
09.2010 - 05.2014
High School Diploma -
Fatimah AL-Zahra' Secondary School For Girls
09.2008 - 03.2010
Computer Courses - MS Windows, MS Word And MS Excel
Municipal Public Library