Nader Khoury

• Implemented business and technical client training on new systems and supervised software integration on client's website.
• Provided subject matter expertise on all company offerings.
• Developed new and improved training programs to fit underserved areas.
• Decreased training time by designing effective new training programs.
• Liaison with governmental bodies to establish and train users on Customer Service Center software that is being implemented in 20+ municipalities.
• Tested existing software and prepared QA reports.
• Managed software support inquires.

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Produced contracts, reports, letters, and proposals for clients.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Managed all communication with import authorities for all export countries.
• Represented Nakheel Palestine in international trading platforms and exhibitions worldwide.
• Administered export of goods with all related communications with couriers, ports, and governmental bodies; Including, Ocean/Sea Freight, Air Freight and Delivery Couriers.
• Updated the Company’s annual registrations and certificates, both locally and internationally.
• Utilized CRM and ERP systems to record data and generate reports.

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Reviewed shift reports to understand current numbers and trends.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Documented customer interactions in internal database to maintain customer service history details.

The BACS consortium is responsible for the design and build of Lines 1 and 2 of the Riyadh Metro Project. The scope of work on Lines 1 and 2 encompasses detailed structural, architectural and transit system design together with construction, testing and commissioning works. The scope of work also includes the procurement of all products and materials necessary to support project delivery.

• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Executed on-time, under-budget project management on complex financial issues for senior leadership.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Constructed manpower histograms and provide project progress curves, and aided with the forecasted budget structuring and managed the human resource aspects for +4,000 multi-national employees and workers.
• Monitored the progress of the project, placing special attention on timelines and deadlines.
• Performed staffing duties, including dealing with understaffing, refereeing disputes, and administering disciplinary procedures.
• Assisted in managing communication between the project management, stakeholders, investors and other constituencies .
• Arranged for the accommodation and transportations of the workers between camps and worksites .

• Monitored and handled employee claims involving performance-based incidents.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Liaised between multiple business divisions to improve communications.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies.
• Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

• Directed job fairs to bring in local talent for long term and seasonal positions.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Addressed and resolved general payroll-related inquires.
• Reviewed human resources paperwork for accuracy and completeness.
• Captured key feedback from employees during exit interviews.
• Collaborated with curriculum coordinator on annual updates of staff handbook.
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
• Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Maintained human resources information system and kept employee files up to date and accurate.
• Assisted in the design and implementation of the HRMS in accordance with Palestinian labor law.

• Delegated assignments based on plans, project needs and knowledge of individual team members.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Performed regular job site observations to provide direction for personnel and subcontractor laborers.
• Worked with inspectors, workers, and unions, to conduct timely status updates.
• Arranged the recruitment, mobilization and demobilization of employees .
• Inspected the camp and worksite mess halls to ensure the timely delivery of meals and food parcels.
• Managed the transfer of manpower between existing projects in UAE.
• Supervised timekeepers and overlooked the timesheet data entry operations .