يوسف فهمي فايز المصري
خان يونس,فلسطين
Summary
أنا شخص طموح ومرن يتميز بالإبداع والالتزام في بيئة العمل. أمتلك خبرة من خلال مجموعة من الدورات التدريبية المتخصصة في الإدارة والحاسوب والقيادة. أسعى دائمًا لتطوير مهاراتي وتطبيقها عمليًا لتحقيق أهداف المؤسسة والارتقاء بالعمل الجماعي، مع التركيز على الجودة والدقة وتحمل ضغط العمل.
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Al-Multazim Insurance Company
Gaza
12.2021 - 12.2023
- Coordinated meetings and scheduled appointments for executives and staff.
- Assisted in preparing insurance documents and client correspondence.
Field supervisor
Al-Multazim Insurance Company
Gaza
12.2021 - 12.2023
- Supervised field operations to ensure compliance with insurance protocols.
- Coordinated training sessions for new field staff and ongoing skill development.
- Managed daily schedules and assignments for field agents across various locations.
- Conducted site inspections to assess risk factors and insurance coverage needs.
- Liaised with clients to address concerns and provide timely resolutions in the field.
- Facilitated communication between field teams and corporate management for efficient workflow.
- Implemented best practices to enhance service delivery and operational efficiency.
- Monitored industry trends to adjust strategies and improve field operations alignment.
- Supervised, coordinated, or scheduled activities of field team workers.
- Developed successful resolutions for issues that arose during field operations.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Trained workers in equipment operation, safety procedures and company policies.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Performed maintenance checks on vehicles used by field personnel.
- Ordered or requisitioned supplies or materials.
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Monitored project progress against established timelines and budgets.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Managed contractors working on site according to terms specified in contracts.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Conferred with management, technical personnel or contractors to resolve problems or coordinate operations.
- Estimated materials or worker requirements to complete jobs.
- Monitored timelines, set up order of operations and managed field schedules.
- Maintained accurate records of employee timecards, leave requests.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Developed strategies for improving operational efficiency in the field operations department.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Read specifications, blueprints or schematics to determine project requirements or to plan procedures.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
- Tracked inventory levels of parts and supplies used in the field operations department.
- Identified cost savings opportunities through process optimization initiatives.
- Facilitated training sessions for new hires, promoting a culture of continuous learning.
- Developed work schedules, assigning tasks based on personnel skills and project requirements.
- Conducted risk assessments, identifying potential project hazards and implementing mitigation measures.
- Managed equipment and materials inventory, ensuring availability and optimal use.
- Negotiated with suppliers and contractors, securing favorable terms and quality materials.
- Monitored weather conditions, adjusting work plans as necessary to ensure safety and progress.
- Evaluated team performance, providing feedback and recommendations for improvement.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
- Conducted regular site inspections to maintain quality control standards.
- Coordinated with HR to address personnel issues, fostering a positive work environment.
- Prepared and submitted detailed progress reports to senior management.
- Implemented innovative technologies and methods, increasing operational efficiency.
- Provided technical guidance to field staff, enhancing team skill levels and project outcomes.
- Enforced compliance with local, state, and federal regulations on all projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Prepared and planned worksites to help jobs run smoothly.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Kept production team moving forward for progress in daily site operations.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Obtained specifications and directed work for construction crews.
- Created work crew schedules and delegated assignments.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Monitored equipment operation during extraction process to detect problems.
مشرف ميداني ومساعد إداري
شركة الملتزم للتأمين
11.2022 - 02.2023
- عملت مشرفًا ميدانيًا ومساعدًا إداريًا لمدة 3 أشهر.
- تابعت أعمال الفريق الميداني ورفعت التقارير للإدارة.
- ساعدت في تنسيق الأنشطة الإدارية وتنظيم المستندات اليومية.
- اكتسبت خبرة في التعامل مع العملاء وتنسيق العمليات الميدانية.
جمعية الشرق للصحة النفسية
10.2015 - 02.2019
- شاركت في تنفيذ أنشطة دعم نفسي واجتماعي.
- عملت في أقسام متعددة منها الشؤون الإدارية والميدانية.
- ساهمت في تنظيم الفعاليات والمبادرات المجتمعية.
- كنت أساعد في إعداد التقارير وتوثيق الأنشطة اليومية.
جمعية دار الكتاب والسنة – قسم كفالة اليتيم
01.2017 - 02.2017
- تدريب إداري في إدارة ملفات الأيتام وتنظيم الكفالات الشهرية.
- شاركت في التواصل مع الأسر المستفيدة وتحديث بياناتهم.
- ساهمت في تنسيق الأنشطة الخاصة بالأيتام وتوزيع المساعدات.
بلدية خان يونس – قسم المشتريات
01.2016 - 02.2017
- تدريب ميداني على إجراءات الشراء واستلام العطاءات والعروض.
- تعلمت كيفية إعداد أوامر الشراء وتنظيم الملفات والعقود.
- ساعدت في ترتيب الوثائق ومتابعة طلبات الأقسام المختلفة.
Education
بكالوريوس - إدارة أعمال
جامعة القدس المفتوحة
خان يونس, فلسطينSkills
- العمل تحت الضغط وتحقيق الأهداف بكفاءة
- إجادة استخدام الحاسوب وبرامج الأوفيس
- مهارات ممتازة في إعداد التقارير الإدارية
- التنظيم العالي والدقة في أداء المهام
Accomplishments
- المساهمة في تطوير آليات العمل الإداري في المؤسسات التي عملت بها.
- تعزيز مهارات التواصل الفعّال مع فرق العمل والمستفيدين.
- اكتساب خبرة واسعة في التنظيم والتوثيق وإدارة الوقت.
Training
- الرخصة الدولية لقيادة الحاسوب (ICDL), نقابة المحاسبين, خان يونس, 12/16/15 إلى 01/31/16, إتقان برامج الأوفيس (Word, Excel, PowerPoint)., إدارة الملفات وتنظيم البيانات.
- تدريب المدربين (TOT), جمعية الشرق للصحة النفسية, 24 ساعة, اكتساب أساليب وتقنيات التدريب الحديثة., تطوير مهارات التواصل والإقناع.
- منسق مشروع محترف, جمعية الشرق للصحة النفسية, 20 ساعة, إعداد خطط العمل ومتابعة المشاريع وتحليل المخاطر.
- كتابة التقارير الإدارية, جمعية الشرق للصحة النفسية, 12 ساعة, تطوير مهارات كتابة التقارير والتحليل الإداري.
- القيادات الشابة, جمعية وطن للارتقاء والتنمية, 140 ساعة, تطوير المهارات القيادية وتحفيز فرق العمل.
- المهارات الإدارية, جمعية الشرق للصحة النفسية, 10 ساعات, تعلم التخطيط، التنظيم، وإدارة الوقت بفعالية.
National Number
0567761415
Personal Information
- ID Number: 400134201
- Date of Birth: 11/10/94
- Nationality: فلسطيني
- Driving License: ملاكي
- Marital Status: متزوج
Timeline
مشرف ميداني ومساعد إداري
شركة الملتزم للتأمين
11.2022 - 02.2023
Administrative Assistant
Al-Multazim Insurance Company
12.2021 - 12.2023
Field supervisor
Al-Multazim Insurance Company
12.2021 - 12.2023
جمعية دار الكتاب والسنة – قسم كفالة اليتيم
01.2017 - 02.2017
بلدية خان يونس – قسم المشتريات
01.2016 - 02.2017
جمعية الشرق للصحة النفسية
10.2015 - 02.2019
بكالوريوس - إدارة أعمال
جامعة القدس المفتوحة